Help Desk Support

Profile

• Looking for someone responsible who is going to come in and get the job done. Must be professional and polished on the telephone and email at all times. Looking for someone who is punctual every morning.
• Interview: Phone screen first then in person interview
Technical Support Representative Primary Responsibilities:
• Provide front line phone queue support for customers.
• Enter detailed information for each call into call tracking system.
• Responsible for handling all calls through resolution in a timely manner.
• Responsible for handling all email inquiries through resolution in a timely manner.
• Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience.
• Research questions as related to product functionality.
• Meet call/email volume, call time, and quality standards as defined by the department.
Qualifications:
• High School diploma or GED
• 1-2 years experience in a call center environment.
• 2 years in a technical environment.
• Strong telephone skills.
• Strong written skills.
• Demonstrable Technical Support and Customer Service experience.
• Must have a comprehensive understanding of IBM PC and PC-clone computers and their operating systems.
• Must be knowledgeable in both Firefox and Internet Explorer and have a strong understanding of the Internet.
• Excellent communication and organizational skills.
• Demonstrable diagnostic and analytical skills.
• Network Operating System knowledge is a plus!
Candidate identified will need to adhere to the policy below:
* For future appointments or to request time off, please reach out to your Employer directly to submit a request--do not reach out to your Hiring Manager for this request. Your employer will ensure the request is received by your manager and will communicate the result of your request to you directly.
Qualification Rating
Clerical
Telephone Skills
and 0 Yrs.
Customer and Personal Service
Call Center
Complaint Resolution
Regan Brown
Modis
7887 E. Belleview Avenue
Web: ****

Company info

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