Job Title
Call Center QA Assistant
Job Profile
Market Research & Business Processing
Market Research
Location: Springfield, OH
ICF International (NASDAQ:ICFI) partners with government and commercial clients to deliver professional services and technology solutions in the energy and climate change; environment and infrastructure; health, human services, and social programs; and homeland security and defense markets. The firm combines passion for its work with industry expertise and innovative analytics to produce compelling results throughout the entire program life cycle, from research and analysis through implementation and improvement. Since 1969, ICF has been serving government at all levels, major corporations, and multilateral institutions. More than 3,500 employees serve these clients worldwide. ICF's Web site is ****Job Description:
As a QA Assistant you will help ensure the CATI research centers comply with survey operations, quality assurance policies, practices and procedures. The QA Assistant's primary focus will be directed to improving the performance (quality and quantity) of telephone survey interviewers. Other duties will include, but are not limited to, monitoring of survey interviewers, validation of completes, client assisted monitoring, and problem identification and remediation,
and survey interviewing as required
Basic Qualifications:
High school diploma or GED
3 months experience as a Caller
Ability to work variable schedule, including nights and weekends
Good interpersonal skills
Demonstrated ability to adhere to quality standards
Preferred Skills/Experience:
Experience teaching/coaching adult learners
Basic computer literacy
Good with details; ability to meet deadlines
Experience with PC-based networked systems a plus
Professional Skills:
Possess good business communication skills (oral and written)
Demonstrate ability to work with a diverse workforce in a fast-paced work environment.
ICF offers an excellent benefits package, an award winning talent development program, and fosters a highly skilled, energized and empowered workforce.
ICF International is an Equal Opportunity and Affirmative Action Employer - M/F/D/V
For a listing of other career opportunities at ICF, please visit our Career Center at ****Signup for an account
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Location: USA-OH-Springfield |
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Date Last Verified
Sep 08,2010 |
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Posted on
Jul 29,2010 |
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