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Call Center Team Leader Jobs
A team leader in a call center is responsible for managing a team of call center representatives. Typical duties of a call center team leader include supervising and guiding team members, distributing leads to the team members, training new call center executives, conducting sales contests, motivating team members, taking care of administrative issues, handling leave and working hours reports, acting as interface between executives and the call center manager, calling customers, receiving escalated calls from team members and performing other tasks assigned by the call center manager. A team leader typically reports to a call center manager.
A team leader should have an associate\'s degree or a bachelor\'s degree. Excellent customer service skills are essential for a team leader position. Familiarity with MS Word and Excel may be required. Ability to lead and motivate people is essential for a team leader position.
Team Leader
.... leader in global outsourced services and solutions, supporting industry leaders in healthcare, business services, communications, media and publishing, travel and entertainment, and financial service....
Jul 28, 10
USA-CO-Highlands Ranch
Call Center Team Leader -
.... supervision of Customer Service Representatives who deal with customer inquiries by phone or in writing. Works with management team to identify problems and improve customer service levels. Communi....
Jul 27, 10
USA-WV-Huntington
Team Leader -
.... Service Representatives who deal with customer inquiries by phone or in writing. Works with management team to identify problems and improve customer service levels. Communicates company and unit p....
Jul 27, 10
USA-MT-Missoula
Employee Development Coach Team Leader -
.... for day-to-day leadership and supervision of 10 Employee Development Coaches (EDC). Manages direct reports and provides coaching and development to ensure excellent training support is provided to n....
Jul 27, 10
USA-WV-Huntington
Team Leader
.... work hard to be successful and to keep our company at
the top of the industry. That’s why we provide them with a career where they can
achieve their personal and professional best. DIRECTV is....
How do I prepare for a Call Center Team Leader Jobs interview? - 2 Replies
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Working as a new Call Center Team Leader Jobs? What are the employment prospects for those who are just starting out in this line of work? What types of positions exist in the field? Are there any common myths about the industry? Are there cert...
788 days ago
Host
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You Have Exceptional People Skills, Strong Organizational Capabilities, are a Master at Helping Others and Deserve Approval
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Operations Manager United States-IA-Davenport
Founded in 1973, APAC Customer Services, Inc.
is a leader in global outsourced services and solutions, supporting industry leaders in healthcare, ...
When people say customer service job, they are usually referring to call center jobs. This profession is accomplished on a distant basis with the use of computer tools as well as telephones. There exists two categories of call center jobs. The inbound category where in calls are received (customers are the ones who call) and then the outbound where...
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You Have Exceptional People Skills, Strong Organizational Capabilities, are a Master at Helping Others and Deserve Approval
Top jobs are scattered on the websites of tens of thousands of companies, organizations and other job boards. It requires creativity to bring everyone together: Through collaborative research and working harmoniously with many people, we are able put these jobs in one place and give you the ability to see a variety of jobs you would not see elsewhere.
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