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Job Details

Contractor Risk Advisor

Company name
TrueNorth Companies LLC.

Cedar Rapids, IA

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TrueNorth, an Insurance and Financial Strategies firm headquartered in downtown Cedar Rapids, has an immediate opening for a Contractor Risk Advisor to support our TrueChoices team in the Transportation division. The Contractor Risk Advisors primary role is to handle inbound and outbound calls with individual owner operators and other eligible purchasers, regarding the sale and service of voluntary benefits.

Responsibilities include, but are not limited to:

  • Receive incoming calls from individuals interested in purchasing voluntary benefits
  • Place outbound calls to individuals from supplied call list
  • Consult callers on voluntary benefit products available to them and cross sell other products available as members of Truckers Service Association
  • Make outbound calls to available applicants during open enrollment periods, when approved by group manager
  • Answer phones in a professional and timely manner to ensure clients are serviced appropriately
  • Maintain a positive attitude, even when dealing with difficult clients
  • Maintain quality customer service with clients on a daily basis by providing consistent, timely and accurate service
  • Process applications over the phone, record calls, and enter application information into participation management systems
  • Process changes and cancellations in enrollments
  • Complete paperwork associated with clients on a timely basis as established by agency standards
  • Maintain and follow written procedures; complete all procedures as outlined on the TrueChoices Processes - Index
  • Assist in the execution of marketing material to available applicants
  • Serve as backup for other lines of business within the Truckers Service Team

Education & Experience:

  • High School diploma or equivalent required
  • College degree or equivalent combination of training and work experience preferred
  • Prior sales experience preferred
  • Life & Health insurance licensing required within 90 days of employment
  • Must also have experience in Microsoft Office; specifically Intermediate Word skills, and Basic Excel and PowerPoint skills

Skills & Competencies:

  • Ability to operate in a fast-paced, energetic environment
  • Strong and professional verbal and written communication skills
  • Self-motivated and results oriented

We offer a competitive benefit package, wellness incentives

and a positive work culture. Get a glimpse of our culture

through our videos by clicking here.

TrueNorth is honored to be recognized by Corridor Business Journals as #1 on the

2017 Corridor Top Insurance Agencies & Brokerages list and as a Coolest Place to Work!

TrueNorth is an Equal Opportunity Employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex or national origin

Company info

TrueNorth Companies LLC.
Website :

Company Profile
TrueNorth® was established in the year 2001 with the merger of Davis Jones Lamb Insurance, Insurance Service Corporation, and Verhille & Associates. This merger created the largest financial services firm of its kind based in Eastern Iowa.

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