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Job Details

Customer Service Representative

Location
Burr Ridge, IL

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Assistant Customer Service Representative
**MEMBERS ONLY**SIGN UP NOW***.
in
Burr Ridge
IL
USA
Compensation
$13 to $14 Hourly
Benefits Offered
Medical
Employment Type
Full-Time
Why Work Here?
“Named Best of Staffing 2018 in both the Talent and Client Categories, based on our exceptional service and commitment to employees.”
ASSISTANT CUSTOMER SERVICE REPRESENTATIVE
Temp to perm position
Since 1952, this growing company has been providing quality medical equipment and replacement parts to the healthcare industry.
Located in Burr Ridge, IL
(MANUFACTURING OR DISTRIBUTION EXPERIENCE A MUST)
This is a fast pace environment and the candidate must be a quick learner, have good attention to detail, able to multi-task between different work duties while also assisting customer service with phone coverage. The candidate will be working closely with their database so being detailed oriented is a very important factor.

Duties:
Reception coverage
Filing and sorting
Distributing of faxes (Virtual/Email faxes)
Reviewing and distributing Customer Service emails
Special projects
Updating Customer Database such as:
Name & Address corrections
Third party shipping updates
Flagging accounts as (GPO) Group purchasing organizations
Flagging accounts with specific notes & instructions
Assisting New Accounts coordinator with:
New Accounts Set-up
Web order retrieval & processing
Linking customer to company website
Call report updates
Assist Customer Service with:
Answer overflow of calls
Assist customers with returns and replacement orders
Gathering information to research products and parts
Ability to identify vendors and parts needed (once fully trained)
Process orders, returns, quotes, create part numbers, etc. (once fully trained)
Follow up on quotes, open sales orders, emails, etc.
Skills:
Customer Service Call center experience
Good phone skills - inbound & outbound
Good computer & typing skills
Microsoft Office skills - a must (Outlook, Basic Excel & Word)
Complex thinker
Detail oriented – very important
Able to multi-task – a must have ability
Good spelling and grammar skills
Quick learner and willingness to learn
Able to handle difficult customers
Pleasant manner
Bilingual Spanish a plus (but not required)
Hourly rate: $14.00hr

Hours: 8:00 – 4:30pm (Monday – Friday)

PLEASE EMAIL ALL QUALIFIED RESUMES TO
****
OR ****
About
**MEMBERS ONLY**SIGN UP NOW***.
Banner is celebrating nearly 5 decades in business. With a firm conviction that only the right match will do, Banner's team of search and staffing experts listen to the employment needs of our applicants and of our client companies in order to match an individual to the best jobs and corporate cultures. Connecting Excellence since 1970.
As a Woman Business Enterprise (WBE) certified by the City of Chicago, Banner is a full service placement firm providing qualified direct hire, temp-to-hire and temporary talent to hundreds of clients in the Chicago metropolitan area and beyond. Offices located in Chicago, Libertyville and Naperville. **MEMBERS ONLY**SIGN UP NOW***. is an Equal Employment Opportunity company.
Company website:
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