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Inbound Call Center Representative

Folsom, CA

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Inbound Call Center Representative
Inbound Call Center Representative
job details:
location:Folsom, CA
salary:$12 - $12.50 per hour
date posted:Thursday, July 12, 2018
experience:Entry Level
job type:Temporary
job description
Inbound Call Center Representative
For immediate consideration please send your resume to ****
Pay Rate: $12.00 - $12.50
Duration: Through the end of the year
-Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees (or acting on their behalf)
-Track and document all inquiries using applicable systems
-Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children
-Complete associated tasks according to the established guidelines
-Meet Quality Assurance (QA) and other key performance metrics
-Facilitate the fulfillment of caller requests for materials via mail, email, or download
Working hours: 7:00 AM - 4:00 PM
-Transfer/refer consumers to appropriate entities
-Escalate calls or issues to the appropriate designated staff for resolution as needed
-Facilitate translation services for nonEnglish speaking callers
-Attend meetings and trainings as requested and maintains up to date knowledge of all programs and systems.
-Bilingual preferred but not required
-Previous customer service experience required (call center exp preferred)
-Communication skills with an empathetic, service minded personality
-Solid computer skills
-Reliable, Dependable to work scheduled shift consistently
-High School Diploma or GED required
For immediate consideration please send your resume to ****
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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