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Customer Service Representative - Tampa FL

Location
, FL

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Healthcare isnt just changing. Its growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And thats what fueled these exciting new opportunities.
Who are we?Optum360. Were a dynamic new partnership formed by Quest and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, well leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.If youre looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. Its an opportunity to doyour lifes best work.Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries. Primary Responsibilities:
Provide excellent customer service
Constantly meet established productivity, schedule adherence, and quality standards
Respond to complex customer calls
Resolve customer service inquiries which could include:
Benefit and Eligibility information
Billing and Payment issues
Customer material requests
Physician assignments
Authorization for treatment
Explanation of Benefits (EOB)
Requirements:
High School Diploma / GED (or higher)
1 years of customer service experience analyzing and solving customer problems OR 1 years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Basic proficiency with Windows PC applications including Microsoft Excel (create and edit), Microsoft Word (create and edit), and Microsoft Outlook (create, edit, and send emails)
Ability to work 11:00 am - 8:00 pm Monday through Friday and overtime as needed based on department needs
Preferred Qualifications:
1 years of call center experience
Billing experience
Healthcare Insurance Industry experience
Bilingual in English and Spanish
Careers with (please use the apply button below)rmation and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to doyour lifes best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Tampa, FL, Customer Service Representative, problem solving, Word, Excel, Outlook
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