The CCS Companies
CSA M-F 11:30-8
As a Customer Service Agent (CSA), you will be responsible for making payment arrangements and/or responding to routine consumer questions (calls) on behalf of our clients. We provide complete training and user-friendly scripts to guide you through each telephone contact. To be successful, you will need to maintain a customer service demeanor at all times. You will be thoroughly trained to negotiate the best possible payment arrangements and/or provide direction to help resolve consumer disputes.
High School Diploma or equivalent
Call Center experience preferred, but not required. We will train you
Customer Service experience a plus, but not required
Strong communication skills, friendly and professional demeanor
Ability to build rapport with consumers
Basic computer skills
Must be able to multi-task
A highly competitive wage and bonus program. Bonuses paid bi-weekly
Generous Paid Time Off
Excellent medical and dental coverage
Short and long-term disability insurance
401(k) plan with employer contributions
Paid training and tuition reimbursement
Employee referral program
Great culture, game room, etc.
To apply, please go to ccscareers.com or call 888.888.0087
Come Build a Great Career with Us!
Diversity candidates are strongly encouraged to apply
External Company Name: Enterprise Associates
External Company URL: https://www.ccscrm.com/
Street: 9 Northeastern Blvd
The CCS Companies
Website : http://www.ccsusa.com/
Organizations of all sizes and across all industries can benefit from Business Process Outsourcing. CCS provides a wide spectrum of tailored solutions to address specific business challenges. The success of our programs are largely based upon collaboration with our clients, and consultatively applying best practices which we have mastered from decades of volume-based servicing experiences. No matter the scale or degree of complexity, CCS will partner, consult, and design a tailored solution to meet specific outsourcing requirements.