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Job Details

Call Center Agent

Company name
Dick Kraft Real Estate

Burlingame, CA

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Job Description

Customer Service Representative to interact with customers to provide

information in response to inquiries about products and services and to

handle and resolve complaints. A typical Customer Service

Representative is responsible for determining the client’s issue, offer

possible solutions or providing follow-up as needed. Customer service

agents may be inbound, outbound or a combination of both.

Job Responsibilities:

• Resolve customers’ service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and

adjusting bills.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

•Keep records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions


• Building and maintaining strong business relationships with

existing customers through established service and banking sales


• Developing, maintaining and demonstrating a basic

knowledge of our client’s current products and services; maintaining

confidentiality when handling customer requests and transactions

Identifying opportunities for upselling additional banking products by

understanding customers’ accounts and connecting the customer with the

opportunity and closing the sale In the Customer Service Representative

role, we offer a unique opportunity in an entry level role with

promotional opportunities that come with salary increases to reward you

for training and dedication.

Job Requirements:



• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

• Ability to work independently and manage one’s time.

• Ability to accurately document and record customer/client information.

• Previous experience with computer applications, such as MS Outlook or data entry software.


• High school diploma or GED preferred.

• 0-2 years’ customer service related experience required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

You may click here

to apply for this job at SmartRecruiters.

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Company info

Dick Kraft Real Estate

Company Profile

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