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Job Details

Healthcare Call Center Representative- Scheduling

Company name
Aston Carter

13,000.00 /Year

Albuquerque, NM

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Aerotek is currently seeking 20 Customer Service Representatives for a well knows Healthcare client located in Albuquerque, NM.

Job Description

The Scheduling Department handles all provider appointment scheduling for the Healthplan members (scheduling, canceling, and rescheduling). This includes members from medicaid, medicare and the commercial line of business. In addition, representatives are also responsible for sending providers messages from their patients. When members call to schedule appointments, reps must be able to screen the reason for the call and escalate according to severity of appointment request. For example, someone calling for chest pain and/or shortness of breath could either be connected to the nurse line and/or be sent to the ER. Representatives also send providers messages regarding specific requests from patients such as but not limited to medication refills, blood work request or appointment prioritization. Reps must be able to write messages with detail, and grammatical accuracy.

Required Qualifications

High school diploma or GED.

Relevant customer service experience.

Selected candidates must be willing to submit to a drug test and a background check.

Dine/ Spanish is a plus


This is a full time opportunities with benefits and room for growth.

If you are interested, or know someone that might be, please feel free to respond to this email or give me a call.

I look forward to speaking with you soon.

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

Job Requirements

Company info

Aston Carter
Website :

Company Profile
Aston Carter is an independent IT recruitment consultancy established in 1997 to provide a pro-active service to the investment banking market. Our Head Office is in London and we now have offices covering all areas of IT in Dublin and Stockholm. In addition, we have divisions covering CRM Internationally, SAP and IT Banking in France, Switzerland and the Benelux . Aston Carter has carefully and strategically expanded its portfolio of services and target industries and we are now the leading supplier of personnel to a select number of the world's leading Financial Institutions and Blue-Chip Companies.

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