The Call Center Coordinator will provide vital support for a large national customer. The Call Center Coordinator will interact daily with the customer, Bunzl branches, and the corporate office. The coordinator is expected to answer incoming calls with the highest level of quality service and the lowest error rates. The agent will handle customer inquiries, questions regarding products, and relay related information regarding their transaction. The person in this role will make an important contribution to customer satisfaction by providing prompt, efficient, and courteous service.
The call center is open Monday â€“ Friday, 7am CST â€“ 6pm, CST (excluding holidays, may need partial coverage for day after Thanksgiving.)
Full time = Up to 40 hours per week; Over-time as required per business levels
Complies with company policies, procedures, and standards of ethics and integrity
Represents company image to customers and associates contacting the call center
Serves as a primary point of contact and provides resolution for escalated merchandise questions
Responsible for back-end order tracking
Ability to answer product questions utilizing the online catalog
Ability to support the customerâ€™s needs via telephone, email, and instant messaging.
Update customer files and databases
Facilitate and monitor best practices to improve efficiencies of the customerâ€™s ordering experience
Supports the identification of root cause solutions for the customerâ€™s operations issues
Document outcomes and resolution steps taken in the tracking system
High School diploma or GED required
At least 3 months customer service experience
Prior call center experience is strongly preferred
Ability to handle high call volume and work under pressure
Strong interpersonal skills; able to deal effectively with diverse skill sets and personalities; and work effectively as a team
Excellent conflict resolution skills
Strong computer skills and ability to learn new computer programs
Must be proficient with Word, Excel, and Outlook
What's in it for you?
Bonus Program - Paid Annually
Vacation Pay, Sick Pay and a Personal Day
Jury Duty Pay
Medical, Dental and Vision after 30 days
Short-term and Long-term Disability
401K after 30 days with company match ($.75 on the $1 up to 6%)
Retirement Savings Plan paid by the company after 1 year
Training and Development
Wellness 360 Program with Flu Shots, Biometric Screenings and much more
Complimentary Onsite Fitness Center
Free Coffee, Hot Chocolate and Snacks
Business Casual Working Environment
Fun Employee Events
What are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 4,800 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractorâ€™s legal duty to furnish information.