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Job Details

Customer Care Representative

Location
Omaha, NE

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At Pitney Bowes, we do the right thing, the right way.As a Customer Care Representative for Pitney Bowes, you can too.We have amazing people who are the driving force, the inspiration and foundation of our company.Our thriving culture can be broken down into four components.Client.Team.Win.Innovate.You are:A detail-oriented individual who can ensure that our clientsu2019 inquiries and concerns are addressed in a timely manner and resolved to their satisfaction.You are pro-active and can work with teams from some of the biggest American online retailers, international vendors and consumers, as well as other departments within the company.You will:Professionally handle international consumers and company vendors in and outside of the U.S., in a skilled and courteous manner by telephone and electronicallyProvide quality service and support in a variety of areas by researching solutions and contacting the parties involved including logistics companies, freight forwarders, payment companies and other external and/or internal group.Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.Track and document all interactions in Borderfree proprietary order management and support systemsRespond & follow-up with customersu2019 inquiries quickly and effectivelyOpen inquiries with various vendors using ticketing system and tracking the tickets to ensure responsesCommunicate responses to clients and customers via support cases, emails and/or phoneAssist Borderfree Finance Operations by maintaining data on lost or returned packagesContribute to team effort by accomplishing related results as needed.Continuously evaluate and identify opportunities to drive process improvements that positively impact the customeru2019s experience Your background:As a Customer Care Representative, you have:Relevant work experience in a Customer Service capacityExperience in ecommerce, online payments, credit card processing and/or logistics and freight forwarding is preferredAttention to detail, analytical and organizational skillsExcellent verbal and written communication skillsProblem solving skills with the ability to work simultaneously on various projects and bring resolution to problems independentlySkilled experience on Microsoft Office with an emphasis on Excel, Word and OutlookPreferred:MultilingualExperience in cross-border commerce or luxury eCommerceExperience in Social MediaKnowledge in Salesforce and CybersourceOur Team:Pitney Bowes Global Ecommerce provides a comprehensive range of global ecommerce and cross-border shipping solutions that help U.S.U.K.and Australian retailers and online marketplaces reach consumers around the world. Pitney Bowes, a market leader in global ecommerce solutions, continues to expand and grow its digital commerce businesses.Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.W/M/Veterans/Individuals with Disabilities/LGBT are encouraged to apply.All interested individuals must apply online.Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.If you are the right fit, apply now.

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