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Job Details

Call Center Customer Service Rep I

Gresham, OR

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Job Description
Call Center Customer Service Rep I
Mon - Fri, 9:00am – 5:30pm, OR Mon-Fri 11:00am – 7:00pm, 40 hours per week
17650 NE Sandy Blvd, Gresham OR 97230
3 month contract-to-permanent
Start Date:
15.00 per hour USD
20 positions
Training will start on 8/27 and will be approx. 4 days of training. Hours of Training are To Be Determined Duties:
Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how U. S. Bank can help meet their financial needs. Personal Bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first. Qualifications:
High school diploma or equivalent Minimum 18 months of customer service related experience Problem-solving and negotiation skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Proven time management skills / ability to multitask Experience interacting positively with unsatisfied customers Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies Strong verbal and written communication skills Basic Microsoft Office skills

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