Omaha, NE, United States
Call Center, Insurance
Investigative Specialist (Insurance Services)','124210','!*!West is looking to hire several Investigative Specialists to our team at West Corporation! This is a call center position where your primary responsibility is collecting information. Our clients for this position are insurance companies. You will be utilizing a computer to research, document and look up information and will be using a headset-style phone the majority of the day. You will be assigned a listing of accounts to work. There are specific team and individual performance goals. Your calls/performance is monitored and you will receive regular coaching/feedback. Essential Duties and Responsibilities:Investigate medical claims to determine if an injury, accident, or other third party liability incident had taken place.Contact appropriate parties by phone, mail, email or fax to obtain information needed to document our files. These parties could include; insured members, adjusters, attorneys, court house personnel, or medical providers.Update computer systems with information obtained via phone, mail, email, fax, web searches, or online questionnaires.Provide outstanding customer service.','!*!Education:High school diploma or GED requiredExperience:Minimum 6 months experience in health insurance industry, medical claims, or customer service requiredOther:Basic knowledge of health insurance coverage, terminology, or subrogation preferred, but not requiredBasic computer knowledge requiredRelevant and/or current secondary education may be substituted for work experienceWest is connecting people and ideas.We are delivering on their potential.We are improving the way we work and live.At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - the result of brilliant ideas, dedication and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.We connect. We deliver. We are West.Applications will be accepted through 1/30/19.Equal Opportunity Employer/Veterans/DisabledDon't forget to join our online talent community and Like West Careers on Facebook to receive updates about exciting opportunities and network with other West employees!','Call Center','United States-Nebraska-Omaha','United States-Minnesota-Jackson','Claims Recovery Services USA','Full-time','01/03/2019','Investigative Specialist (Insurance Services)
Website : http://www.west.com
To many of the top companies in nearly every industry, West provides the technology and customized services to connect with their customers, workforce, partners and vendors. We help our clients communicate clearly, confidently, persuasively in a market place that spans the globe and yet is as personal as a conversation between two people.