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Job Details

Client Services Representative Call Center

Company name
Alere Inc

Kansas City, MO

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Description Alere is now Abbott. Pursue What Inspires You! WHO WE ARE At Abbott, we're committed to helping you live your best possible life through the power of health. We provide reliable and actionable information through rapid diagnostic tests, enhancing clinical and economic health outcomes globally. Headquartered in the US, we focus on rapid diagnostics for infectious disease, cardiometabolic disease and toxicology. Please visit Alere eScreen is now Abbott, located in Kansas City, MO was designed to be the ultimate management solution for nationwide employee screening programs. We provide automated hiring program solutions for some of the nation\u2019s largest employment programs. Today with more than 4,000 occupational health providers and as the only truly integrated, electronic drug testing solution in the industry, the capabilities are virtually limitless in our ability to simplify local and nationwide testing. At Alere eScreen we are driven by the vision, passion and dedication of our employees. We are committed to developing and delivering innovative products and services which automate and streamline the employee screening process by combining cutting-edge technology with superior customer service. We are looking for qualified professionals who are interested in joining an innovative team. We look for individuals with the expertise, passion, and drive to contribute to a team that is committed to providing superior customer service.\u00a0 Alere eScreen offers a wide range of employment opportunities. We offer great benefits and a variety of employee programs. We promote a fun, open and engaging work environment and we encourage our employees to grow and develop for future internal opportunities.\u00a0 If you are seeking a fun and innovative place to work, we invite you to apply at Abbott! POSITION SUMMARY At Alere outstanding customer service is a top priority. The Customer Service Team plays a critical role in shaping Alere\u2019s image with its customers, vendors, and business partners. Alere imparts the importance of that role, by selecting Customer Service Representatives who are committed to: knowledgeable, responsive, helpful and courteous interactions with every caller. A Customer Service Representative handles inbound customer service, and supply order calls, as well as responds to customer emails. ESSENTIAL DUTIES AND RESPONSIBILITIES - (KEY ACTIVITIES) Demonstrated outstanding service orientation with clear verbal and written communications Willingness to answer phones, research questions and document all customer interactions Flexibility to operation in several systems platforms and balance tasks throughout the work day Ability to multitask in handling customers on various reporting platforms and email queues Fostering a customer service culture that strives for 100% customer satisfaction Qualifications Requirements:To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. BASIC QUALIFICATIONS High School degree Ability to work from 10 AM to\u00a07 PM Monday to Friday PREFERRED QUALIFICATIONS Four-year degree from an accredited college or university is strongly preferred Call center experience strongly preferred Understands productivity and quality objectives Strong computer skills on various computer systems Interpersonal and communications skills Positive and helpful attitude Punctuality and attendance Initiative and Attention to detail flexible work schedule (shifts run from 7am CT through 7pm CT) Alere eScreen is an Equal Employment Opportunity\/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. If you need accommodation for any part of the employment process because of a disability please send an email to to let us know the nature of your request. Alternatively call: Human Resources at (877-818-7722 extension 23214).Alere eScreen is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job :Customer Service

Company info

Alere Inc
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Company Profile
Alere’s integrated system of point-of-care diagnostics, health information systems and chronic care management programs represent the future of healthcare, providing real-time information and services to lower costs and improve patient outcomes. We founded the company in 1981 to empower diabetics with glucose monitors that were accurate and easy to use at home. Like many other parts of our global economy, healthcare is changing at a rapid pace. Advances in technology have made access to health information more democratic. Convenience now drives patient decision-making, and patients have more freedom than ever before to demand healthcare solutions that meet their individual needs and preferences. Furthermore, the patient-centered medical home is becoming more and more of a reality, and primary-care practices need tools that will help them satisfy this demand for convenience and provide the level of thorough care coordination their patients require.

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