Atlas Heating & Cooling
Atlas Heating & Cooling is expanding and will need Call Takers (CSR) and Dispatchers to assist and provide our customers with top quality service!*This is not an immediate job opening, the positions will start April and May, 2018*This is not 1 job opening, we will need 3-5 varying from full to part time.*The office will be open from 7am-8pm Mon-Fri, and 9am-5pm Sat. You may be filling one of several shifts.We are a customer service company, who happens to excel in the services we provide. No matter what we offer, the customer will always be treated the same - with top notch service.The duties and responsibilities will include, but not limited to: answering incoming calls, identify customers needs, take customer information, communicate company and service information that the customer will need to know, enter information and scheduling appointments, dispatch technicians, call customers when on way, follow up with customer after appointment, communicate with technician very often, make outbound calls to web leads, file paperwork and files correctly, keep office clean and organized, ect.Do these apply to you?FriendlyEnergeticPersonableCurteousMulti-Tasker - Can handle many things at onceAbility to identify customer needs - listen, ask probing questions, politely clarify understandings and misunderstandingsCan handle high stressWorks well with othersCan communicate clearly and politelyDoesn't let criticism and construction hinder performanceWilling to learn and advance skills and knowledgeDoesn't need constant guidanceShows up for every shift and shows before shift starts, not after or when shift startsDoes not call out regularlyUnderstand basic computer functions and programsIf so, this may be the position for you.Our goal at Atlas is to provide those who are looking to take their work life and career to new heights, by fostering a work environment that allows you to excel, implement your strengths, and be part of a work community who support each other. We hold high expectation and reward generously.We are look for individuals who can commit long term, not temporarily. We require and provide in-depth training.No experience in home services required, but a plus.Your wage will be dependent on experience and ability to perform job requirements with room for raises and company growth.We will be conducting interviews between now and the start of the position.
Atlas Heating & Cooling