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Manufacturing Customer Service Lead

Location
Cypress, CA

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Description: job duties Determine customer needs based on ERP system reports and proactively communicate issues and anticipated resolution to defined customer base associated sales representatives and management Maintain active communication channel with defined customer base and associated sales representatives Coordinate manufacturing and shipping efforts in order to ensure on-time product delivery to defined customer base Identify and resolve individual customer orders credit shipping and return material issues Identify up-selling opportunities through active communication channel with defined customer base and communicate sales leads to sales associates Enter new sales orders into Corporate ERP system and maintain changes to existing sales orders Forward invoices shipping documents and order updates to selected accounts. Enter new Returned Material Authorizations into corporate ERP system and communicate Provide order expedite assistance to defined customer base Respond to additional duties as defined by management Education Requirements Preferably an associate degree in business administration / communications or high school diploma with three years experience in Customer Service or inside sales If you have any questions please feel **** Dial 0 twice for assistance. Ask for Susana. Requirements:Must have Manufacturing Customer Service Lead experience in a call center environment. Must have CSR experience and come from an order desk / manufacturing company type of background. Excellent communication skills (written and spoken) required. WORK EXPERIENCE REQUIREMENTS • knowledge of relevant computer applications • ERP system knowledge • Experienced customer service representative who is proactive and able to multi task • Strong computer skills with MS Office and in particular MS Excel, hiringOrganization : { @type : Organization, name : Staffmark, sameAs : ****}, industry: Customer Service, identifier: { @type: PropertyValue, name: Staffmark, value: 83770 }, jobLocation: { @type: Place, address: { @type: PostalAddress, addressLocality: Cypress, addressRegion: CA } } } .showMyModal { display: block !important; } Connect With Us Facebook Twitter Linkedin Instagram Talent Network Home Employees Employers Our Story News MyStaffmark Blog Locations EOE Contact Us GoToAssist Privacy Policy Copyright document.write(new Date().getFullYear()); Staffmark, All rights reserved. A subsidiary business of Recruit Holdings Company, Ltd. Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizen status, disability, or veteran status. 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