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Customer Service Dispatch

Kingston, NH

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Connecting with customers.Building your future.At XPO Logistics, exceptional customer service is at the heart of our success.Our dispatchers work with customers, business partners and drivers to deliver exceptional logistics solutions.If youu2019re ready to multitask and keep everything moving, join our team and have a starring role in helping us continue to provide daily freight solutions to our global customers.If youu2019re looking for a growth opportunity and a better lifestyle, join us at XPO.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.What youu2019ll do on a typical day:Provide assistance by telephone and email to customers and business partnersStay professional while handling customer complaintsDiagnose, assess, and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersWhat you need to succeed at XPO: At a minimum, youu2019ll need:High school diploma or equivalent1 year of experience in a customer service-oriented roleProficient with Microsoft Office (Word, Outlook, Excel) and other business-related applicationsItu2019d be great if you also have:Experience in a call center environmentBilingual English/Spanish skillsStrong customer service skills and the ability to satisfactorily resolve all issuesAbility to multitask, with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsBe part of something big.XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oru00e9al, Toyota and many others.Weu2019re the fastest-growing transportation company on the Fortune 500 list and weu2019re just getting started.We are proud to be an Equal Opportunity/Affirmative Action employer.Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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