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Help Desk Technician

Location
Middle River, MD

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Help Desk Technician
Trigyn Technologies Inc

Middle River
MD
Job #684158091
Immediate contract opportunity for Help Desk Technician with direct client in Middle River, MD. Trigyn's direct client has a long term contract assignment (12 Months ) for Help Desk Technician in Middle River, MD. IN-PERSON interview will be required. Responsibilities: • Communicates with all levels of customers • Installs and configures applications and other supported software packages • Performs basic troubleshooting and triage of computers via remote computer access and phone • Resolves routine issues and problems related to hardware and software • Creates tickets for all problems called into the Technology Helpdesk • Quickly escalates issues and problems that are not resolvable as necessary • Assists clients with resolving device related issues via telephone support • Helps determine technical needs of supported systems • Participates as team member on projects • Records activities in the service desk software system • Updates/Creates internal supported system documentation • Communicate technical issues, risks, and approaches to clients • Performs other duties as assigned. Required Skills: • Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment • Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency. • Experience with remote troubleshooting preferred • Possession of a valid class C Maryland driver's license or an equivalent is required Desired Skills: • Possession of A (Remote Technician) and Network certification is preferred • Knowledge of computer operations and support • Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment • Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components • Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities • Skill in establishing and maintaining effective working relationships • Skill in effectively prioritizing assignments and tasks • Skill in communicating clearly and effectively • Ability to provide consistent quality customer service • Ability to deescalate customers • Ability to maintain confidential information. TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.
Updated 06/12/2018

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