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Job Details

Call Center Associate I

Location
Providence, RI

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Profile

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IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.
Answers inbound calls, emails and chats from clients, retailers and lottery customers.
Responsibilities:
Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.
Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
Diagnose and troubleshoot problems and take appropriate action.
Promote and enhance excellent customer relations.
Requirements:
High School diploma or equivalent
1 year of customer service experience within a call center or comparable industry preferred
Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills
24 hour per day x 365 day per year call center, weekends and holidays required
All Shifts Available - 1st, 2nd and 3rd - shift differential offered for 2nd and 3rd shift
Security Background Clearance is required
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
We thank all applicants for applying; however, only those selected to interview will be contacted.
An Equal Opportunity Employer – Minority/Female/Disabled/Veteran
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit ~~~ .
Updated 06/13/2018

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