Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Washington, DC
View more jobs in District Of Columbia

Job Details

Customer Service Representative

Company name
ACR Center


Washington, DC

Apply for this job

2 hit(s)  


Job Description
The Call Center Representative will be part of a team answering incoming calls from customers of certain Performant clients, responsible for understanding customer needs and providing excellent customer service. 

Essential duties:

Answering inbound calls in a timely & courteous manner.

Actively listen and understand customer requests, questions and/or complaints.

Provides prompt and accurate answers to questions and/or direction to applicable resources form or contact.

Maintain professionalism with difficult customer interaction.

Accurately input data into the applicable system as required to document call activity.

Ability to quickly understand information and situations and provide appropriate response.

Convey information effectively.

Assist in identifying trends and specific issues based upon service requests and activity.

Other as may be assigned.

Job Requirements
Required Skills and Knowledge:

Strong ability to actively listen and communicate solutions.

Friendly, upbeat and positive attitude.

Ability to multi-task and make quick decisions.

Demonstrated ability to follow instruction.

Comfortable with technology and adapts to new systems and tools quickly.

Excellent written and verbal communication skills.

Excellent phone manner and professionalism.

Demonstrated ability to service customers with courtesy and professionalism at all times.

Physical Requirements:

Sit/stand/walk 8-12hr/day.

Lift/carry/push/pull under and over 10lbs occasionally.

Keying frequency, handling, reaching, fine manipulation.

Education and Experience:

1 to 2 years of experience in a call center or customer service position.

High School Diploma or equivalent.

Company info

ACR Center

Company Profile

Similar Jobs:
Call Center Representative
location Reston, VA
Company Description Xceleon. LLC is a Certified Service Disabled Veteran-Owned global technology-consulting firm that provides application lifecycle management services for enterprise level firms and government entities across ...
Customer Service Representative
location Chantilly, VA
The Healthcare Scheduling Specialist will be responsible for making outbound calls to medicare patients to schedule in home health assessments as per Carrier mandates. SCHEDULE : Training for the first month is 8:30am-5:30pm wi...
If you are looking for an opportunity to bring and put into action your exceptional customer service skills to start building a thriving and rewarding career with an industry-leading healthcare organization - we have been waiting ...
I like the volume of jobs on EmploymentCrossing. The quality of jobs is also good. Plus, they get refreshed very often. Great work!
Roberto D - Seattle, WA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 21