The Call Center Representative will be part of a team answering incoming calls from customers of certain Performant clients, responsible for understanding customer needs and providing excellent customer service.
Answering inbound calls in a timely & courteous manner.
Actively listen and understand customer requests, questions and/or complaints.
Provides prompt and accurate answers to questions and/or direction to applicable resources form or contact.
Maintain professionalism with difficult customer interaction.
Accurately input data into the applicable system as required to document call activity.
Ability to quickly understand information and situations and provide appropriate response.
Convey information effectively.
Assist in identifying trends and specific issues based upon service requests and activity.
Other as may be assigned.
Required Skills and Knowledge:
Strong ability to actively listen and communicate solutions.
Friendly, upbeat and positive attitude.
Ability to multi-task and make quick decisions.
Demonstrated ability to follow instruction.
Comfortable with technology and adapts to new systems and tools quickly.
Excellent written and verbal communication skills.
Excellent phone manner and professionalism.
Demonstrated ability to service customers with courtesy and professionalism at all times.
Lift/carry/push/pull under and over 10lbs occasionally.
Keying frequency, handling, reaching, fine manipulation.
Education and Experience:
1 to 2 years of experience in a call center or customer service position.
High School Diploma or equivalent.