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Job Details

Customer Care Representative

Location
Earth City, MO

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Profile

Overview

Southeast Toyota Finance is the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers a broad range of products and services to automotive dealers and consumers. Southeast Toyota Finance's parent company, JM Family, has been ranked by Fortune Magazine as one of the 100 Best Companies to Work for in the U.S. for 20 consecutive years.

Job Description

Clearly and accurately assist customers by taking inbound calls. Researches, resolves, and documents issues. Prepares professional and accurate written correspondence as needed. Computes payoffs, extension fees, rewrites, quotes, etc. quickly and accurately.

Job Requirements

* Must be fluent in English and Spanish.
* Assertive, clear and concise oral and written communication skills.
* High school diploma or equivalent preferred.
* Competency with PC and 10 key.
* Knowledge of retail and lease auto finance helpful.
* Ability to function productively in a high-volume environment.
* Prior customer service experience is preferred.
* Ability to multi-task and work with minimal supervision.

Company info

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