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Inbound Healthcare Call Center Rep

$15.25 - $16.25 /Hour

Phoenix, AZ

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Inbound Healthcare Call Center RepThis position is located in the Customer Service department, an inbound call center operation.Under supervision, the CSR provides telephonic assistance to health plan members and representatives of healthcare providers and associated health plans relating to all aspects of relevant health plan programs and benefits.The CSR will use company systems applications and reference resources to investigate, analyze, and resolve caller inquiries with a focus on fully responding to and anticipating other information they may need.The goal of each interaction is to fully resolve the callers expressed and other potential information needs on that call and to achieve superior levels of customer satisfaction.The CSR will be responsible for managing customer service interactions according to defined procedures and customer service protocols, and documenting each interaction in the company's customer service application.Following the applicable period of training and skill development, the CSR will be expected to adhere to call center schedules and to achieve defined productivity and quality performance standards.Assistance, guidance and support are provided by the assigned Team Lead CSR and Training and Development staff members.Hours: Contact Center hours are Monday-Friday, 4:00am-6:00pm. Saturday 10am-5pm About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffingu00ae Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please **** or email **** for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.nn 

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