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Call Center Receptionist PT/40 4712 Stoddard-Modesto

Location
Modesto, CA

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u003Cdiv class=ats-description itemprop=description\u003Enu003Cbu003EDescription u003C/bu003Eu003Cbru003Eu003Cpu003Eu003Cfont size=2 face=Tahoma\u003ESutter Gould Medical Foundation (SGMF) is a non-profit, multi-specialty health care organization affiliated with **MEMBERS ONLY**SIGN UP NOW***.. Based in Modesto, SGMF provides quality medical care, health education and research activities in a five-county area. SGMF's medical staff includes family practitioners, internists and pediatricians, as well as a range of specialist physicians. Services include imaging, nuclear medicine, a health library, health education programs, occupational medicine, diabetes education, nutrition counseling, infertility counseling, and weight management.u003C/fontu003Eu003C/pu003Enu003Cpu003Eu003Cfont size=2 face=Tahoma\u003Eu003C/fontu003Eu003C/pu003Enu003Cpu003Eu003Cfont size=2 face=Tahoma\u003Eu003Cstrongu003Eu003Cuu003EPOSITION SUMMARY:u003C/uu003Eu003C/strongu003Eu003C/fontu003Eu003C/pu003Enu003Cpu003Eu003Cfont size=2 face=Tahoma\u003EUsing excellent customer service skills, answer incoming lines in order to assist patients, physician's offices, Visiting Nurses, and other patient support agencies in a personal, efficient, and organized manner. Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel and verify appointments. Verify patient insurance. Using SGMF messaging policies, accurately enter patient telephone messages into the computer and electronically route messages to the appropriate pool in the Electronic Health Record (eHR). Regularly communicate with internal customers to meet the patient's needs. Maintain professionalism, courtesy, and confidentially at all times. This position requires the ability to repetitively answer a high volume of phone calls each day. Work with other team members to achieve Call Center and organizational goals in order to provide quality patient service.u003C/fontu003Eu003C/pu003Enu003Cpu003Eu003Cfont size=2 face=Tahoma\u003Eu003C/fontu003Eu003C/pu003Enu003Cbru003Eu003Cbu003EQualifications u003C/bu003Eu003Cbru003Eu003Cpu003Eu003Cfont face=Tahoma\u003Eu003Cstrongu003Eu003Cuu003EEducation:u003C/uu003Eu003C/strongu003Eu003C/fontu003Eu003C/pu003Enu003Culu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EHigh School graduate or GED required. College or vocational training a plus.u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003ETyping certificate for 35 WPM is required for this position, certificate is required to be furnished at time of interview. u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003C/ulu003Enu003Cpu003Eu003Cfont face=Tahoma\u003Eu003Cuu003Eu003Cstrongu003EExperience:u003C/strongu003Eu003C/uu003Eu003C/fontu003Eu003C/pu003Enu003Culu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003ECandidate must have at least 1 year direct customer service contact experience, preferably in a medical facility.u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EPrevious computer experience in a windows environment required such as would be gained working daily with computers for a minimum of one (1) year.u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003ECall Center experience preferred.Six months previous appointment scheduling experience desired.u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003C/ulu003Enu003Cpu003Eu003Cfont face=Tahoma\u003Eu003Cstrongu003Eu003Cuu003EKnowledge:u003C/uu003Eu003C/strongu003Eu003C/fontu003Eu003C/pu003Enu003Culu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EA knowledge of what excellent customer service entails. u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EA knowledge of the principles of good communication and teamwork. u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EA knowledge of medical terminology and an understanding of health insurance guidelines are helpful.u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EOutstanding customer service skills with sensitivity towards patients rights and confidentiality. u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EExcellent listening skills.u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EAbility to read, write and verbally communicate in English using good spelling and grammar skills.u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EThe ability to maintain excellent customer service and composure while taking repetitive calls throughout the day. u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EThe ability to deal with challenging telephone encounters, while providing excellent customer service. u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EAbility to work in a dynamic, fast-paced environment utilizing good decision making skills. u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EThe ability to be positive and a good team player. u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EPerform multiple tasks with a high level of accuracy and insure quality communication. u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003Cliu003Eu003Cdivu003Eu003Cfont face=Tahoma\u003EAbility to learn and successfully utilize the electronic health record.u003C/fontu003Eu003C/divu003Eu003C/liu003Enu003C/ulu003Enu003Cbru003Eu003Cbu003EPrimary Location:u003C/bu003E California, Central Valley, Modestou003Cbru003Eu003Cbu003EOrganization:u003C/bu003E Sutter Gould Medical Foundationu003Cbru003Eu003Cbu003EEmployee Status:u003C/bu003E Regularu003Cbru003Eu003Cbu003EEmployee Referral Bonus:u003C/bu003E Nou003Cbru003Eu003Cbu003EBenefits:u003C/bu003E Yesu003Cbru003Eu003Cbu003EPosition Status:u003C/bu003E Non-Exemptu003Cbru003Eu003Cbu003EUnion:u003C/bu003E Nou003Cbru003Eu003Cbu003EJob Shift:u003C/bu003E Variableu003Cbru003Eu003Cbu003EShift Hours:u003C/bu003E 4 Hour Shiftu003Cbru003Eu003Cbu003EDays of the Week Scheduled:u003C/bu003E Monday-Fridayu003Cbru003Eu003Cbu003EWeekend Requirements:u003C/bu003E Noneu003Cbru003Eu003Cbu003ESchedule:u003C/bu003E Part Timeu003Cbru003Eu003Cbu003EHrs Per 2wk Pay Period:u003C/bu003E 40u003Cbru003Eu003Cpu003EAll qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity, or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy, childbirth or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.u003C/pu003Enu003C/divu003Eu003Cimg src=****border= width=1 height=1 alt=Advertisement\u003E,datePosted:2018-07-12,employmentType:PART_TIME,industry:Other,hiringOrganization:{@type:Organization,name:**MEMBERS ONLY**SIGN UP NOW***.},identifier:{@type:PropertyValue,name:**MEMBERS ONLY**SIGN UP NOW***.,value:SGMF-1812346},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:Modesto,addressRegion:CA,postalCode:95350}}}

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\u003Cdiv class=\ats-description\ itemprop=\description\\u003E\n\u003Cb\u003EDescription \u003C/b\u003E\u003Cbr\u003E\u003Cp\u003E\u003Cfont size=\2\ face=\Tahoma\\u003ESutter Gould Medical Foundation (SGMF) is a non-profit, multi...
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