Atlantic Health System
May 14, 2018
The Contact Center Agent will work in a Call Center environment, processing incoming and outgoing calls and ensuring customer resolution and satisfaction. Requirements for this position will be to handle a high volume of calls with the capability of responding to all types of emergencies, via telephone, in relation to the hospital emergency codes that are called in by various departments. The Operator will be responsible for all long range/in house paging, all overhead paging and the processing of emergency codes. Other requirements include, but are not limited to, assisting with pre registrations, updating People Soft and assisting the Coordinator/Team Lead as warranted.
High School Diploma a must, some college preferred.
Candidate must have experience in a Call Center environment or the equivalent in a high volume office environment. Candidate must possess excellent communication and customer service skills as demonstrated by previous work experience. Must be able to talk and type simultaneously, to be demonstrated via a typing test. Familiarity with the healthcare environment and workflow preferred. Must have experience with the following: Microsoft Office Word, Excel and general computer skills
Atlantic Health System aims to deliver the highest quality, safety and care combined the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 10th year in a row to Fortunes Top 100 Best U.S. Companies to Work For list. We believe youll find that our culture of collaboration and care exemplifies the value we place on our patients, their families and our employees.
All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
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Atlantic Health System
Website : http://www.atlantichealth.org
Atlantic Health System is on the forefront of medicine, setting standards for quality health care in New Jersey and the New York metropolitan area. Renowned for its breadth of cardiac services, including bypass surgery, angioplasty, and implantable pacemakers, Morristown Medical Center performs the most heart surgeries in New Jersey. Overlook Medical Center, the regional leader in comprehensive stroke care and neuroscience services, was the first hospital in the Northeast to utilize the revolutionary CyberKnife robotic, image-guided technology. In addition, Newton Medical Center offers a variety of inpatient and outpatient programs and services in a state-of-the-art environment. Our nationally recognized medical doctors, experienced nurses and skilled staff provide outstanding and compassionate health care.