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Job Details

Customer Service Representative

Location
Boca Raton, FL

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Customer Service Representative
MAS
in
Boca Raton
FL
USA
Compensation
$13 to $14 Hourly
Benefits Offered
401K, Dental, Life, Medical, Vision
Employment Type
Full-Time
15 Customer Service Representatives
for a national corporation in the Boca Raton area. The focus of the Client Support Representative role is to provide outstanding customer service, problem resolution and request processing for clients. This is a critical role! In order to succeed, the Client Support Representative must professionally engage with clients to fulfill their requests in a timely and customer-friendly manner.
These positions are TEMP-TO-HIRE
and are available IMMEDIATELY!!!
Training is 4 weeks and the hours are Monday-Friday 8am-4:30pm.
The shifts that are available after training are Tuesday-Friday 11:30am-8pm and Saturday 2pm-10:30p. These hours could change so successful candidates need to be flexible.
Responsibilities:
Respond to inbound customer service requests in a professional manner via phone, fax and email.
Proactively contact clients and internal partners to resolve issues and to collaborate on client solutions.
Deliver results per customer-driven service level agreements and quality focus.
Utilize tools, resources and technology to provide exceptional customer care.
Adhere to company policies, standards and metrics for customer service activities.
Work across teams to resolve customer needs and to expedite service requests.
Responsible for daily client care through inbound and outbound activities.
Partner with Sales and Account Managers in support of new and existing customer opportunities.
Achievement of key measures, performance, quality, production and quality customer satisfaction results.
Qualifications:
Minimum of 3-5 years of Call Center experience in a service industry.
This position requires a high school diploma with relevant customer service experience.
Familiarity with Microsoft Office for Windows (Outlook, Word, Excel, PowerPoint and Access) is required; experience utilizing Siebel CRM software is strongly preferred.
Position requires advanced knowledge of business office operations;
Call Center Technology, CRM and Telecommunication technology experience required.
Skills:
Adaptability – Flexible in a rapidly changing environment.
Attention to Detail - Attentive to all aspects of a task or work environment; alert; accurate.
Relationship Management – Ability to develop positive relationships with and between co-workers and/or employees or other departments.
Communication - Clear, understandable, and grammatically correct presentation of information.
Client/Customer Focus - Dedicated to meeting client expectations; able to develop and maintain relationships with clients; resolve client’s conflicts.
Organization/Time Management – Plans and prioritizes work; manages time pressures; deals with pressure through good planning.
Strong written and verbal communications skills.
Excellent team interpersonal skills.
Customer solution and support focus.
A good listener with a positive can-do attitude.
Excellent organizational skills.

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