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Job Details

Product Support Representative Part Time Evenings amp Weekends

Company name
Jack Henry & Associates, Inc.

Springfield, MO

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Job Description
Job Description Jack Henry & Associates has excellent part-time opportunities available in our Springfield and Monett call centers. Acting as an agent on behalf of our financial institution clients, the Product Support Representatives assist customers with a wide range of software products. Joining this team will give you the opportunity to gain hands on experience working with a variety of software products, which can then lead to career advancement opportunities across the organization! \rMultiple positions available.\rThese positions will work an average of 20 to 28 hours per week.\rFlexible scheduling is available.\rYou must be available during the hours of 4:00 pm to 11:00 pm Monday through Friday.\rYou must be available to work a minimum of 3 weekends/month (either a Saturday or Sunday)\rMINIMUM QUALIFICATIONS\rMust have at least 1 year of working in a customer service role.\rMust be available for the evening and weekend shifts as outlined above.\rPREFERRED QUALIFICATIONS\rExperience working in a financial institution such as a bank or credit union.\rExperience working in a call center environment or technical support field.\rBachelor’s degree (or working toward) in business or IT related field.\rCandidates that are bilingual are preferred, but not required.\rESSENTIAL FUNCTIONS\rProvides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems. \rAssesses nature of question or issue and resolves in a timely manner.  Questions and issues will vary depending on the product supported.\rAssists customers with new account set up, and performs maintenance for existing accounts.  Assists customers in validating accuracy of account data.\rAssures system security by verifying customer information prior to performing any modifications or resets, according to the company’s standard security requirements.\rThoroughly documents issues and resolutions, per corporate standards.  May forward product issues to development. \rCommunicates the customer’s needs/expectations to the appropriate personnel.  Follows escalation procedures to ensure complex support issues are resolved. \rConsults with senior peers on more complex issues to increase product knowledge.\rEqual Employment Opportunity Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.Females, minorities, veterans, and individuals with disabilities are encouraged to apply.#G#CBFEBIND123

Company info

Jack Henry & Associates, Inc.
Website :

Company Profile
Jack Henry & Associates, Inc. (NASDAQ: JKHY) was founded in 1976 as a provider of core information processing solutions for community banks. Today, the company’s extensive array of products and services are processing transactions, automating business processes, and managing mission-critical information for more than 11,900 financial institutions and corporate entities. Jack Henry & Associates' products and services are delivered through three business units.

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