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Job Details

Member Services/Claims Reps Call Center

Location
Bothell, WA

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Summary Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves member inquiries and complaints fairly and effectively. Provides product and service information to members, and identifies opportunities to maintain and increase member relationships. Recommends and implements programs to support member needs. Ideal backgrounds and abilities include: u2022 Healthcare background u2022 Must have minimum 1 year of Call / ContactCenter environment u2022 Medicaid background u2022 Bilingual in Spanish, preferred. Knowledge/Skills/Abilities u2022 Responds to incoming calls from members and providers. u2022 Responsible for pulling explanation of benefits for the department. u2022 Assists with formal training needs of new employees as needed. u2022 Conducts member satisfaction assessment services as applicable and based on business needs. u2022 Processes Check Tracers requests for the department Job Qualifications Required Education Associate's Degree or equivalent combination of education and experience Required Experience 1-3 years Preferred Education Bachelor's Degree or equivalent combination of education and experience Preferred Experience 3-5 years To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

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