Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Phoenix, AZ
View more jobs in Arizona

Job Details

ADVANCED CONTACT TEAM ADVISOR CALL CENTER ADVISOR

Company name
Swift Transportation Company

Location
Phoenix, AZ

Apply for this job






1 hit(s)  

Profile

Job Overview Primary Purpose and Essential Functions: Answer all Advanced Contact Team (ACT) department inbound calls including vendor, breakdown, fuel, lumper, etc.; gather and document available pertinent information to initiate\/create a claim or repair order, as well as notify appropriate response personnel. Facilitate necessary repair of equipment during breakdown and accident repair cycles; obtain maximum equipment utilization to minimize overall costs. Assist callers in the equipment troubleshooting process, ensuring timely repairs; respond to incoming phone calls and QualComm messages, owner-operators and lease owner-operators with breakdown repairs, accidents and claims. Facilitate repair creation accordingly. Assess each situation independently and take action accordingly; make effective decisions by gathering sufficient data, documenting clearly, making calls and asking questions when necessary. Negotiate directly, all costs incurred during accidents and equipment breakdown to locate and hire the best-qualified vendor in the best interest of the company; authorize repairs within appropriate level of authority. Investigate and recover all warranties possible during the vendor selection and outside repair process. Ensure minimum down time and maximum equipment utilization during the equipment repair\/storage cycle; report all down units to the appropriate OE for down time and case number. Control payments issued through purchase order, advance funds to Com-Data fuel card, Pinnacle, MVP Preferred, Fleet charge accounts and virtual Master card. Act as liaison for internal communications between designated department personnel and leadership representatives, as well as field investigators in serious accidents, injuries, cargo losses and breakdowns. Meet all department Key Performance Indicators (KPI's) as indicated by leadership team. Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations. Perform additional responsibilities as assigned by leadership including additional ACT responsibilities such as Warranty Box, Ven-Invoice, spreadsheets and Macros 55 and 40. Skills: Intermediate computer literacy and ability to type 25 words per minute; exceptional customer service and communication skills; ability to multitask and handle high call volume; ability to work scheduled shift with flexibility to cover other shifts. Education: High School Diploma or GED. Experience Required: Customer service experience required. call center experience preferred; mechanical experience a plus. Position Requirements Intermediate computer literacy and ability to type 25 words per minute; exceptional customer service and communication skills; ability to multitask and handle high call volume; ability to work scheduled shift with flexibility to cover other shifts. Required Education High School Diploma or GED. Required Experience Customer service experience required. call center experience preferred; mechanical experience a plus.

Company info

Swift Transportation Company

Company Profile

Similar Jobs:
Home Lending Advisors within CD, BSC, and HE are required to build a relationship with the customer, and through inbound and outbound consultative sales techniques, match the most appropriate Mortgage Banking product with the cust...
Home Lending Advisor - Home Equity - Phoenix, AZ','180000791','!*!Home Lending Advisors within CD, BSC, and HE are required to build a relationship with the customer, and through inbound and outbound consultative sales techniques,...
Primary Purpose and Essential Functions: Answer all Advanced Contact Team (ACT) department inbound calls including vendor, breakdown, fuel, lumper, etc.; gather and document available pertinent information to initiate/create a cla...
EmploymentCrossing is great because it brings all of the jobs to one site. You don't have to go all over the place to find jobs.
Kim Bennett - Iowa,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 169