Hired by Matrix, Inc.
CRM Support Specialist
Our Client, a leading engineering company, is seeking a CRM Support Specialist possessing knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
Provide advance support for end users working on sales applications. Establish and maintain open lines of communication between technical support staff and sales support staff to ensure timely resolution of open issues. Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
Provides first tier application support for the Company’s CRM applications by resolving technical issues through research and investigation responding back to appropriate parties via phone.
Performs application administration as required to include data uploads, record updates and various administrative tasks.
Working with National Sales Process Manager, Project Managers and other Sales Process team members, participate in development of knowledge-base for help desk use through documentation of issues.
Assist end user community with technical questions and functionality issues.
Other duties as assigned.
Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
Experience in a call center environment preferred.
Ability to analyze and solve problems with a high degree of accuracy. Must be able to assess issues quickly and provide solutions.
Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
Desire to learn and work independently with minimal supervision.
Able to communicate effectively with all levels of end users in a patient and friendly way to address questions/problems.
Ability to multi-task and establish work priorities
Microsoft Office – A potential candidate should be a strong user with the following tools;
Microsoft Excel – A candidate should be familiar with simple formulas such as “SUM”, “COUNT”, and “VLOOKUP”. The candidate should be familiar with using Excel spreadsheets to analyze lists of data. Microsoft Word – A candidate should be able to use Microsoft Word to draft “How to” documents for the end users, and should have strong writing skills. Microsoft Outlook – A candidate should be able to use Microsoft Outlook to manage and send emails
Please submit your resume for consideration. Once submitted, feel free to contact Sanka at 646-856-8903 for additional information.
Approx. Duration: 6 months
About Hired By Matrix
Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.
As the staffing industry evolves, Hired by Matrix continues to develop and grow. By combining our expertise with a keen understanding of each client’s needs we are able to source for the most qualified candidates. Our commitment to servicing our clients corresponds with our commitment to finding the perfect match between our clients and candidates and maintaining our relationships long term.
Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.
Equal Opportunity Employer
*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.
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Hired by Matrix, Inc., a certified Women-owned Business Enterprise (WBE) is dedicated to providing the highest quality staffing services to our clients as their trusted business partner. This is achieved through the in-depth use and understanding of today’s emerging technologies and the commitment of a dedicated, highly motivated, staff. We use innovative, agile and social techniques to deliver the best value to our Clients.