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Call Center Agent - Salt Lake City

Salt Lake City, UT

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Conducts phone screening (outgoing and incoming) with potential study subjects to determine initial study eligibility requirements and schedules screening appointments to support the project plan for clinical studies. Responsibilities Answers and places potential phone calls for interested study volunteers Ensures maintenance and accuracy of recruiting database and performs database queries Checks voice mail daily and takes appropriate action on all messages from study volunteers Explains study protocols to volunteers for each study during telephone screening (May) Makes confirmation calls for screening appointments and volunteer check-in dates (May) Notifies study volunteers of study participation status.u00a0 (May)Ensure payment of the volunteers. Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study Performs outreach recruiting events as requested Qualifications Read, write and speak fluent English; fluent in host country language required. High School Diploma and/ or minimum of one year of equivalent work experience with similar position One to two years employment- related experience Experience using computerized information systems; experience with PC-Windows, word processing, and database software Associateu2019s Degree from an accredited institution PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.

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