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Job Details

Call Center Representative

Company name
Friend Family Health Ctr

Chicago, IL

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Job SummaryCustomer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center’s providers.Responsibilities and DutiesAbility to type 35 wpm. Utilizes a wide variety of computer systems effectively. Ability to enter and retrieve data accurately and quickly within an automated scheduling system, checks work, and resolves mistakes. Manage length of calls based on established standards. Strong interpersonal skills; ability to handle a wide variety of calls, including patience conflicts with: tact, courtesy, and discretion. Considerable skill determining priorities, working independently, and decision making. Demonstrate high degree of initiative and problem-solving ability. Considerable skill in handling sensitive matters. Demonstrated ability to exercise judgment and assume responsibility. Effective telephone techniques. Schedules clinic appointments for new, referral, return, and reinstated patients within prescribed limits. Screens callers requesting preliminary appointments; exercises judgment in referring emergency calls. Generate and complete call logs and reports as needed. Flexible in ability to re-adjust work as needed. Participate in meetings and trainings when scheduled. Demonstrate and practice good customer service utilizing the AIDET AND LEAST Models.Performs other duties as required or assigned, which are within the scope of duties enumerated throughout.Qualifications and SkillsAA degree desired, or some college work. Successful completion of medical terminology class preferred. Knowledgeable in customer service principles and practices.1-3 years working in a high-volume customer support center, preferably in a health care setting.

Company info

Friend Family Health Ctr

Company Profile

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