Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Chicago, IL
View more jobs in Illinois

Job Details

Call Center Representative

Company name
Friend Family Health Ctr

Location
Chicago, IL

Apply for this job






8 hit(s)  

Profile

Job SummaryCustomer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center’s providers.Responsibilities and DutiesAbility to type 35 wpm. Utilizes a wide variety of computer systems effectively. Ability to enter and retrieve data accurately and quickly within an automated scheduling system, checks work, and resolves mistakes. Manage length of calls based on established standards. Strong interpersonal skills; ability to handle a wide variety of calls, including patience conflicts with: tact, courtesy, and discretion. Considerable skill determining priorities, working independently, and decision making. Demonstrate high degree of initiative and problem-solving ability. Considerable skill in handling sensitive matters. Demonstrated ability to exercise judgment and assume responsibility. Effective telephone techniques. Schedules clinic appointments for new, referral, return, and reinstated patients within prescribed limits. Screens callers requesting preliminary appointments; exercises judgment in referring emergency calls. Generate and complete call logs and reports as needed. Flexible in ability to re-adjust work as needed. Participate in meetings and trainings when scheduled. Demonstrate and practice good customer service utilizing the AIDET AND LEAST Models.Performs other duties as required or assigned, which are within the scope of duties enumerated throughout.Qualifications and SkillsAA degree desired, or some college work. Successful completion of medical terminology class preferred. Knowledgeable in customer service principles and practices.1-3 years working in a high-volume customer support center, preferably in a health care setting.

Company info

Friend Family Health Ctr

Company Profile

Similar Jobs:
\n\nJob Description\nWe have 2 Call Center positions in the central western suburbs. The pay ranges from $13-$15 per hour.  Our clients are looking for reliable candidates that have excellent customer service skills!\r\r\r●       ...
CUSTOMER SERVICE – CALL CENTER REPRESENTATIVE
location Elk Grove Village, IL
Design Toscano is looking for a few individuals to join our Call Center Customer Support team.We are looking for individuals that have experience in customer service, sales and or retail. Reporting to our Call Center Supervisory t...
Customer Service/Call Center
location Rosemont, IL
Our client is searching for a Customer Service\/Call Center Representative to join their team! This is a great position with a competitive salary and excellent opportunity for growth and promotion.The Customer Service\/Call Center...
I like the volume of jobs on EmploymentCrossing. The quality of jobs is also good. Plus, they get refreshed very often. Great work!
Roberto D - Seattle, WA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 168