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Job Details

Claims Call Center Representative - BILINGUAL

Company name
GAINSCO, Inc

Location
Dallas, TX, United States

Employment Type
Full-Time

Industry
Call Center, Customer Service

Posted on
Jan 03,2019

Valid Through
Apr 18,2019

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Profile

Are You Driven?® We are

GAINSCO Inc., is a property and casualty insurance holding company. Through our insurance brand, GAINSCO Auto Insurance®, we concentrate our efforts on the nonstandard personal automobile market, specializing in minimum-limits personal auto insurance. GAINSCO was established in 1978 as a Texas corporation and is based in Dallas, with a regional office in Miami. Our insurance operations are conducted through MGA Insurance Company Inc., a Texas corporation.

Why Join GAINSCO?

At GAINSCO we are committed to championship performance.  This commitment is epitomized by the championship-winning No. 99 racing team we sponsor and is experienced by our customers every day in the way we service their needs.  We are driven to provide:

An insurance product that is flexible and customizable

Superior customer support and claims handling

A solid company that customers can rely on

An unique culture allowing employees to succeed and develop themselves in a company with real opportunities for advancement

What will you be responsible for?

You will be a significant part of the GAINSCO family as you provide our customers' first point of contact service when they need to report a claim.  First Notice of Loss Representatives collect accurate loss information, explain the claims process, alleviate customer concern with a personal touch, and efficiently forward the claim to the appropriate specialists in the claims department.  All of these steps speed resolution and make a real difference to customers and the company.  At GAINSCO, you will experience firsthand the impact you can make in each of our customers' lives as you develop your skill to be ready for growth opportunities within the company. 

Essential Job Results

% of Time

Results Expected and Duties Performed

90%

First point of contact for claims being reported regarding accidents on insurance policies. Provide exceptional customer service while obtaining detailed information regarding the facts of loss. Use GAINSCO claims systems and other technologies to document the report of loss and transfer claims as necessary for resolution. Answer general questions and redirect customer calls as needed.

10%

Contributes to team effort by meeting individual goals and helping others accomplish their job results where needed; quickly identify and report system malfunctions; by being flexible with regard to shift changes and receptive to structural change.  

What is necessary to be successful in this role?

Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner

Conform with and abide by all Company codes,  state regulations, policies, values, work procedures and instructions

Successful completion of required training programs and all licensing requirements, including continuing education for licensing, as applicable

Ability to learn and apply claims practices to maintain a high quality product  Must be comfortable working in a fast-paced, high-volume call center

Adherence to the Company attendance policy  

Job Requirements

Education

: High School Diploma required, Bachelor’s degree preferred

Experience

: Demonstrated success in a customer service capacity

Skills and Abilities

:    Excellent Customer Service skills, ability to remain calm when dealing with difficult customers, ability to learn and utilize computer systems and other technologies, superior telephone skills.

Other

: Bilingual (Spanish and English) is preferred 

Office Equipment and Software

: Personal computers, Telephone, Copiers, Fax, Scanners (ImageRight), MS Office (MS Word, MS Outlook, MS Excel), AS400, Internet.

Interpersonal Communication

: Daily interaction with customers and other claim professionals

Compensation

: Competitive salary commensurate with experience. Excellent benefits package: medical, dental, vision insurance, life insurance, short term and long term disability insurance, 401K, Paid Vacation and Holidays.

All offers are contingent upon a background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO. 

GAINSCO is an Equal Employment Opportunity Employer 

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Company info

GAINSCO, Inc
Website : http://www.gainsco.com

Company Profile
GAINSCO Inc., is a property and casualty insurance holding company. Through our insurance brand, GAINSCO Auto Insurance®, we concentrate our efforts on the nonstandard personal automobile market, specializing in minimum-limits personal auto insurance. GAINSCO was established in 1978 as a Texas corporation and is based in Dallas, with a regional office in Miami. Our insurance operations are conducted through MGA Insurance Company Inc., a Texas corporation.