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Job Details

Customer Service Rep Bilingual in Spanish Job

Company name
Staffing Now

Salary
Up to $12.00 per year

Location
Southlake, TX
4 hit(s)  

Profile

We have a client in the Southlake area looking for 3 people that have customer service, general office skills and are bilingual (conversational) in Spanish. The Bilingual Customer Service Representative (CSR) serves as a direct connection for a variety of customer inquiries including services and products along with acquisition and contracts. This CSR

position requires customer service experience, outstanding communication skills as well as strong administrative clerical skills. This position is in a call center setting.

Job Responsibilities:

The Bilingual Customer Service Representative will handle a variety of customer inquiries ranging from simple to complex. The Call Center CSR may also provide analysis of data, quality improvement activities, oversight of Frequently Asked Questions, and procedural documents.

Specific Call Center Customer Service Representative duties:

Providing direct customer support, through phone and email inquiries

Providing reports regarding customer inquiries

Responding to all Customer Inquiries

Submitting all requests for website updates

Resolving product and service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting correction and adjustment; following up to ensure resolution

Preparing product or service reports by collecting and analyzing customer information

Job Requirements:

For this Call Center CSR

position we are seeking multiple business-minded, self-motivated and polished individuals who are comfortable and poised in a variety of business settings.

Specific Customer Service Rep requirements:

Customer Service experience in a Call Center setting

Excellent oral and written communication skills

Bilingual in Spanish (conversational) is a PLUS!

Microsoft Office experience (specifically Outlook, Excel)

Data Management and Database Management capabilities

Good interpersonal skills

Analytical / critical thinking skills

Flexibility and adaptability

Ability to resolve conflict

Experience trouble-shooting and prioritizing multiple tasks

Flexibility in schedule, 8 hour shift between 8 am and 8 pm (this position may require some weekend work).

Our client is ready to interview and hire!! For immediate consideration contact Pam Germany, 817-502-1202 or email your resume in Word format to

pgermany@snicompanies.com

Key Words

: Autodialer, smart dialer, semi-automatic dialer, telemarketing dialer, predictive dialer, blended dialer, Spanish, Bilingual, CSR, customer service representative, customer service agent, customer relations and client services

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company Profile
Staffing Now is the premier provider of clerical and administrative staffing solutions in all industries on a full-time and temporary basis. Our staffing solutions include: Temporary work Temp-to-hire assignments Full-time placement SNI Companies, the parent company of Staffing Now, is a premier provider of recruitment and staffing services specializing in clerical and administrative jobs, as well as finance and accounting jobs, banking jobs and technology jobs.

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