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Job Details

Call Center Order Rep

Company name
Banner Boswell Medical Center

Phoenix, AZ

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Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

The Patient Order Service Center (POSC) for Banner Health answers inbound room service calls from hospital patients and their families with a high level of personalized service  in a customer centric environment.  The POSC  enters detailed patient order information into room service order entry system ensuring accuracy of orders.  Employees will access and  use database information  to effectively meet the dietary needs of the patients.  The department is a fast-paced work environment with a focus on details and patient satisfaction.   Teamwork is a focus for all  department employees.  Each Call center employees work is designed to collectively meet Banner\u2019s goals emphasizing excellent customer service and making a difference in our customer\u2019s lives.    
Work Schedule: Full Time 40Hrs/Week - 10:30am to 7pm - Wednesday through Sunday including every weekend.  
This Position is located in Mesa, AZ (Country Club and Brown) 

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

About Banner Health CorporateWithin Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
About Banner HealthBanner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
Job SummaryThis position coordinates and processes all room service orders and order entry for multiple facilities in a centralized call center environment. Provides quality customer service and accurate information to internal and external customers by efficiently processing and responding to all incoming, outgoing, interdepartmental & inter-facility room service related calls. This position escalates calls to Culinary and Nutrition at each facility when appropriate. Position accurately and efficiently enters appropriate data into Culinary systems.
Essential Functions

Processes all room service related calls. Enters or records all daily patient meal selections and preferences for multiple facilities and patient units.

Understands and appropriately utilizes culinary systems as it relates to modified diets, food and menu relating to patients. Requests Diet Tech or Dietitian assistance when needed. Able to read, understand and present to patients standard information for prescribed diet.

Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to facility guidelines.

Provides excellent customer service on the phone and resolves customer complaints effectively and efficiently.

Minimum QualificationsHigh school diploma/GED or equivalent working knowledge. Requires reading, writing and mathematical skills.Must possess excellent customer service, oral and written communication, listening skills and attention to detail to effectively interact pleasantly and calmly with incoming callers. Must possess basic computer skills, including familiarity with computer keyboards. Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards. Ability to multi-task in a fast paced environment with frequent interruptions. Must be able to learn and apply department procedures as well as process calls within defined standards. Must possess the ability to work cohesively in a team environment,Preferred QualificationsAdditional skills and knowledge in call center or food service environments preferred. Bilingual skills preferred in some assignments.Additional related education and/or experience preferred.

Company info

Banner Boswell Medical Center
Website :

Company Profile
We have more than 39,000 employees, making us one of the country’s largest employers as well. In fact, Banner Health is a leading nonprofit employer in every community we serve. In our Arizona Region, we are the state’s largest private employer, and we are one of Northern Colorado's largest employers.

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