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Call Center Agent - Identity Theft Protection Specialist

Company name
Dialamerica Marketing, Inc

Location
Athens, GA

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Job DescriptionCall Center Professionals, if youre passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States. We are currently seeking enthusiastic and motivated Call Center Customer Service Sales Agent to assist to assist customers of a nationally recognized identity theft protection service company with their enrollments. Youll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do. If this sounds like the opportunity youve been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Training classes begin in the next two weeks, contact us today!Job ResponsibilitiesAs a Call Center Sales Representative, you will ensure a memorable customer service experience by using questioning and listening skills to enroll customers in identity theft protection programs. Specific duties for this CSR role include:Ensuring a positive customer experience by educating customers on the features and benefits of the service, responding to questions, overcoming objections, and closing quality sales.Upselling products and\/or services to the customerProactively educating members on features and benefits of the service and make enrollment recommendations.Building a positive rapport across a variety of personality typesPutting the customer first and remaining polite and professional at all timesContinually maintaining a working knowledge of our clients products, services and promotionsDocumenting all customer\/prospect information, communications and sales in our computer systemBenefitsHeres just some of what we have to offer:Guaranteed salary plus performance based pay incentives. No cap on commissionsWeekly pay with direct deposit and paid on-the-job trainingSet scheduleHealthcare coverage and 401K Paid on-the-job trainingSupportive and motivating staff to help you succeed family atmosphereRapid opportunities for advancement. Develop career skills such as communication, presentation, customer service, time management and goal setting.Professional and upbeat office settingJob RequirementsWe are looking for Call Center Sales Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Dont worry if you dont have the experience, we will teach entry level candidates the skills needed for success.Additional requirements for this CSR role include:Excellent communication and interpersonal skills (conversational, articulate, engaging)Reliable and dependable work habitsGoal oriented with a healthy competitive spiritStrong attention to detail, dependability, and follow throughSelf-motivated, positive attitude, and a love for hard workComputer proficiency with the ability to navigate between multiple computer screens while engaging the customerPrevious sales or customer service experience, a plus but not requiredComfortable with offering upsellsHigh school diploma or GEDAbility to pass a criminal background check At DialAmerica,YOU are theDifference!We invite you to find out more about our company by visiting our website www.dialamerica.com. Apply now!WE ARE AN EQUAL OPPORTUNITY EMPLOYERWe consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Company info

Dialamerica Marketing, Inc
Website : http://www.dialamerica.com

Company Profile
At DialAmerica, we bring more than 50 years of expertise in providing call center outsourcing services to our clients. We offer a full range of B2B and B2C services. Our persuasive, well-spoken sales and customer service agents work with seasoned managers on your behalf in 19 state-of-the-art U.S. call centers. Our call center outsourcing services are designed to exceed client expectations. And they do. We make 100 million calls a year, averaging 100,000 phone hours a week. Our goal is to provide the best contact center experiences, as we establish a human connection with current and potential customers. We deliver call center solutions that lead to the highest conversion rates in the industry and the best customer satisfaction scores. Our customer service outsourcing provides innovative business and marketing solutions for maximum profitability. We train skilled sales teams to perform at a higher level, supporting optimal revenue generation that benefits your bottom line.

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