Contact Center Agent Part-Time Call Center

Profile

The Contact Center Agent will answer incoming Contacts from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions. Location will be in the

east end of Louisville, KY. Currently hiring Part time. See Part time options below.

Position Requirements:

Answer incoming Contacts and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route Contacts to appropriate resources

Document all Contact information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer Contacts

Follow up customer Contacts where necessary

Upsell products and services as applicable

Other duties as assigned

Shifts: Must have flexibility to work any shift.

Thursday-Friday-Saturday-Sunday-Monday

9am-1pm

1pm-5pm

5pm-9pm

Education and Experience Requirements

High school diploma or equivalent

Proficient in relevant computer applications

1-3 years of experience in a Contact/Call center environment

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

About Rue Gilt Groupe

Rue Gilt Groupe combines world-class merchandising, technology and marketing to create the most engaging and satisfying online shopping experience available. Each day, 20 million loyal Members turn to Rue Gilt Groupe for everything from women, men and children's apparel and accessories to home décor and exclusive experiences. Our approach to retail brings excitement to online shopping in a way that not only strategically supports our brand partners, but also inspires our Members daily.

This Company is an equal opportunity employer and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.

Company info

GILT GROUPE, INC.
Website : http://www.gilt.com/