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Job Details

Call Center Representative

Company name
CoWorx Staffing Services

Location
Kennesaw, GA

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Profile

Function:        Provide timelyand effective assistance to outboard dealers and outboard retail consumers andowners.Products:        OutboardEngines, Rigging (gauges, propellers and components), Maintenance items andrelated equipment or accessories.Duties: Retrieve inbound phone calls from Automatic Call Distribution (ACD, commonly referred to as the “Queue') that are offered from retail customers and Yamaha marine dealers. Document precisely, the required outboard owner and dealer contacts within the Yamaha Warranty Management System (YWMS). Evaluate outboard owner and/or dealer requests for assistance and determine the type and amount of assistance to provide. Provide advice and assistance as requested from other team members. Provide warranty authorizations and claim assistance to Marine dealers. Assist with the arbitration of outboard dealer and owner complaints, including the authorization of goodwill assistance. Interface with other Marine Group personnel as needed to assist in the decision making process for determining goodwill assistance. Carry out various administrative tasks or special assignments within the call center as needed.

Company info

CoWorx Staffing Services
Website : http://www.coworxstaffing.com

Company Profile
“The right person for the right job”- It’s a simple guarantee that can only be upheld by a staffing firm driven by quality, dedication and customer service. CoWorx’s success is the direct result of consistently executing on these principles. Every level of our organization is committed to them. What can we offer you? Employment Services Employee Recruiting Temporary Staffing Solutions Temporary Employment Human Resources Recruiting Online Recruiting Direct Hire/Executive Recruitment Payrolling

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