Call Center Sales Learning and Development Trainer (Culver City)
Delivers Charter Spectrum's learning curriculums and programs that include new hire and skill enhancement training. T
his training includes, but is not limited to, CSG systems training across all three product lines, data, and operational training, new product or service launch information, sales, troubleshooting, soft skills and functional training.
MAJOR DUTIES AND RESPONSIBILITIES:
Actively and consistently support all efforts to simplify and enhance the customer experience
Facilitates learning through a variety of delivery methods to develop participants' skill sets. This includes, Classroom Instruction, Virtual Training, Team Meeting Trainings, Conference Calls, Net Meeting Training, Train the Trainer sessions, On-line Learning, Hands-on Labs and Peer to Peer Coaching.
Supervises employees during training. This includes, role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.
Performs all administrative duties associated with conducting training. This includes, conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required Charter's Learning Management System prerequisite requirements and post-training duties and ensuring learning is evaluated with post-training surveys.
Exhibits a commitment to Continuous Learning. This includes, pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle.
Perform other duties as requested by supervisor.
Associates Degree or equivalent combination of training and/or work experience.
Related Work Experience
One year prior presentation or training delivery experience.
Three years experience or equivalent in the functional area and or business unit. i.e. Call Center, Sales and Service Centers, Field Operations, Customer Service, Dispatch, Billing
Certifications And Licenses:
Meet functional specific training or equivalent certification requirements.
Lifting and transporting training equipment and setting up classrooms
On feet up to eight (8) hours/day in training
Meets same physical requirements as target audience
Exposure to moderate noise levels
Must be able to travel out of town as required
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
Charter is committed to diversity, and values the ways in which we are different.
Website : https://www.spectrum.com/
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