Call Center Supervisor FT (Temecula Site)
Job Tracking ID
: Temecula, CA
Level of Education
: January 12, 2018
Years of Experience
: Not Applicable
Summary: The Riverside region Call Center Supervisor will oversee, organize, maintain, and ultimately direct staff responsible for receiving all incoming calls and handling Medical Records for Neighborhood
Healthcare’s Riverside County clinics. The call center supervisor must be patient service oriented and have prior supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate their team.
Experience and Skills:
Qualifications & Skills
Excellent communication skills
Knowledge of computer applications such as MS Word, Outlook, and Excel
Strong customer service orientation
Able to work under pressure
Ability to work with people of all social and ethnic backgrounds and maintain confidentiality
Ability to work independently and as part of a team
Able to train and develop staff - Ability to maintain confidentiality.
Strong leadership abilities and the highest ethical standards, particularly with regard to the handling of confidential information.
Ability to work in a fast-pace environment while maintain a high degree of tact and composure in dealing with patients and/or staff.
Display excellent verbal and written communication and interpersonal skills
Education & Experience:
Associate's degree or two years equivalent experience. Two years supervisory experience required or one year Lead or Trainer experience and successful completion of Project LEAP.
Job Reference #: