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Job Details

Call Center Supervisor FT Temecula Site

Company name
Neighborhood Healthcare

Temecula, CA

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Call Center Supervisor FT (Temecula Site)

Job Description

Job Tracking ID

: 512329-604844

Job Location

: Temecula, CA

Job Level

: Any

Level of Education

: Any

Job Type

: Full-Time/Regular

Date Updated

: January 12, 2018

Years of Experience

: Not Applicable

Starting Date


Job Description:

Summary: The Riverside region Call Center Supervisor will oversee, organize, maintain, and ultimately direct staff responsible for receiving all incoming calls and handling Medical Records for Neighborhood

Healthcare’s Riverside County clinics. The call center supervisor must be patient service oriented and have prior supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate their team.

Experience and Skills:

Qualifications & Skills

Excellent communication skills

Knowledge of computer applications such as MS Word, Outlook, and Excel

Strong customer service orientation

Multi-tasking individual

Able to work under pressure

Ability to work with people of all social and ethnic backgrounds and maintain confidentiality

Ability to work independently and as part of a team

Able to train and develop staff - Ability to maintain confidentiality.

Strong leadership abilities and the highest ethical standards, particularly with regard to the handling of confidential information.

Ability to work in a fast-pace environment while maintain a high degree of tact and composure in dealing with patients and/or staff.

Display excellent verbal and written communication and interpersonal skills

Education & Experience:

Associate's degree or two years equivalent experience. Two years supervisory experience required or one year Lead or Trainer experience and successful completion of Project LEAP.


Job Reference #:


Company info

Neighborhood Healthcare

Company Profile

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