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Call Center Agent - Salt Lake City

Location
Salt Lake City, UT

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Call Center Agent - Salt Lake City
Job Locations
- | US-UT-Salt Lake City
Posted Date
2 hours ago
(7/13/2018 10:17 AM)
ID
2018-48030
Overview
Conducts phone screening (outgoing and incoming) with potential study subjects to determine initial study eligibility requirements and schedules screening appointments to support the project plan for clinical studies.
Responsibilities
Answers and places potential phone calls for interested study volunteers
Ensures maintenance and accuracy of recruiting database and performs database queries
Checks voice mail daily and takes appropriate action on all messages from study volunteers
Explains study protocols to volunteers for each study during telephone screening
(May) Makes confirmation calls for screening appointments and volunteer check-in dates
(May) Notifies study volunteers of study participation status.
(May)Ensure payment of the volunteers.
Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study
Performs outreach recruiting events as requested
Qualifications
Read, write and speak fluent English; fluent in host country language required.
High School Diploma and/ or minimum of one year of equivalent work experience with similar position
One to two years employment- related experience
Experience using computerized information systems; experience with PC-Windows, word processing, and database software
Associate’s Degree from an accredited institution
PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.
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