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Job Details

Call Center Representative

Company name
The Hertz Corporation

Location
New York City, NY

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Profile

JOB SUMMARY:

. As a Call Center Representative, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle. We have thousands of customers contacting us online and over the phone each month. This position requires one to respond to internet inquires and engage in online dialogues regarding vehicles from customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

\tMaintain a basic knowledge of product line and current offers/incentives
\tCommunicate professionally via Phone and Email on a regular basis with an established list of prospects (these are warm leads who submitted a request for follow up – no cold calling, ever)
\tMonitoring and retrieving Internet leads from (our website, dealer, manufacturer and third party sites)
\tMaintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations
\tUtilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc.
\tPerforms other related duties as assigned

Company info

The Hertz Corporation
Website : https://www.hertz.com

Company Profile
Thank you for your interest in The Hertz Corporation. Here you will find information including current facts, figures, and historical data that allow you to learn more about the company from which you're renting a car or truck or equipment, or leasing a vehicle. Visit us often for informative updates! Click on Hertz Companies and find out about all of Hertz' subsidiaries and divisions-Hertz Rent A Car, Hertz Equipment Rental Corporation, Hertz Local Edition® (HLE), Hertz Car Sales®, or Hertz Truck and Van or Hertz Leasing. So whether you're renting a car or thinking about buying one, here you will find everything you need to know. Click on What's New and find out about our latest service or enhancement. Click on Hertz History, and you will discover things you may not have known about the company that has been #1 since it started in 1918.

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