Devon & Devon
Customer Service Associate I
Los Angeles, CA 90035
Formulator and supplier of superior nutritional supplements.
Products marketed in the United States, Mexico, Canada and throughout the world
We fund research studies on important nutritional products to ensure that customers receive the full biological value of these products.
WHAT THIS COMPANY OFFERS YOU:
Benefit package including medical, dental and vision and 401k, PTO, Holidays, vacation
A great opportunity with an exciting company.
THE ROLE YOU WILL PLAY: Customer Service Associate I
Accurately processes customers’ orders into ERP system, ensuring that all proper discounts, special pricing and/or arrangements, terms of payments and shipping details are properly applied to orders.
Looks up customer orders / invoices and provide information pertaining to order and invoice dates, totals, shipment dates and tracking information, etc.
Receives and documents for customer returns.
Helps consumers find stores near their area or direct them to an online retailer if no stores are available.
Answers general customer questions about products or transfers more complex technical questions to on-staff nutritionist or to appropriate personnel.
Informs customers of new products, special promos, or any other information that may increase customer orders (quantity and/or total amount of order).
Performs any other duties as may be assigned by supervisor.
Associate Degree required; Bachelor’s Degree preferred
Previous customer service experience, preferably in a call center environment (at least one year +)
Prior experience in the vitamin/supplement/nutrition industry preferred
Strong verbal communication skills
Excellent data entry skills
Ability to multi-task, prioritize responsibilities and detail oriented
Strong follow through and organizational skills
Strong computer skills and proficiency in Microsoft Office programs
Excellent problem solving/problem resolution skills
Adaptable in a fast-paced environment
Excellent work ethic
Local candidates only (Los Angeles, CA location)
Schedule is M-F, an occasional Sunday may be required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to occasionally alternate between sitting and standing positions. The employee frequently is required to reach with hands and arms, use hands and fingers to handle controls, computer and mouse; talk and hear. The employee is occasionally required to walk, stand, stoop, and lift as required to file documents or store materials throughout the work day. Specific vision abilities required by this job include close vision and the ability to adjust focus. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.
Please send resumes to: email@example.com