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Job Details

Call Center Customer Service Advisor

Company name
Guardian Alarm

Southfield, MI, United States

Employment Type

Call Center, Customer Service

Posted on
Jan 01,2019

Valid Through
Apr 16,2019

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Call Center Customer Service Advisor

is a front line leader in Customer Satisfaction for Guardian Alarm Division and will be required to make outgoing phone calls to our Alarm Customers while dispatching alarms accordingly.

Call Center Customer Service Advisors

may also receive incoming customer calls and must be able to address customer concerns and/or requests with a courteous manner, professionalism and efficiency. This position requires a pleasant disposition, attention to detail and a sense of urgency when handling both phone calls and alarms.

Call Center Customer Service Advisors are eligible for monthly and quarterly perfect attendance bonuses

Advisors are also eligible to participate in Guardian's monetary bonus referral program

Customer Service Advisors are required to work weekends and some holidays

Experience Required

Previous Call Center and/or Customer Service experience preferred but not necessary

Must be available to work Thursday – Monday * Mandatory Weekends

Strong interpersonal, verbal and written skills

Excellent telephone skills a must

Intermediate computer skills

Excellent attendance and punctuality record

Education Required

High School Diploma or equivalent

Some college preferred

Why work at Guardian?

Competitive Compensation:

Our compensation philosophy is based on pay for performance initiatives. Every employee’s experience is considered based on the market value of the position. We offer annual reviews to our employees to ensure equitable market standards are maintained.


Guardian Alarm offers numerous incentives to our employees such as:

Coverage rich Medical, Dental and Vision plans

Company paid Life Insurance

Voluntary Employee and Spouse Life Insurance

Voluntary Disability Coverage

AFLAC Supplemental Coverage

401(k) with company match

Competitive PTO Bank

Onsite Gym or Gym Membership benefit for branch office employees

Monthly Employee Appreciation Day

Monthly Employee Recognition Program

Annual Company Picnic

Career Path:

Guardian engages in a hire to retire philosophy when it comes to our employees. Our highly skilled leadership team focuses on the individual’s capabilities and ensures growth for each employee by gaining an understanding and helping map out the next steps of their career. Jobs are made for anyone, careers are made at Guardian Alarm.

Company Overview

Founded in 1930, Guardian Alarm is a Michigan-based company providing residential and commercial security, medical monitoring, and physical guard services to customers throughout Michigan and Ohio. With over 1,400 employees, Guardian Alarm is one of the nation’s largest regional security companies and is poised for significant growth over the coming months and years. Guardian Alarm prides itself on having the best sales, installation, service and customer service professionals in the industry and never subcontracts any of its work. Despite being in business for over 88 years, Guardian Alarm’s #1 priority has always remained the same: the safety and protection of clients, their families and their property.


Guardian is relentless in anticipating customers' needs and in delivering timely, high quality products and services that drive customer loyalty and market leadership

We will create an environment which is respectful to not only our customers, but also our employees, suppliers, and the communities that we serve

We will foster a culture of openness and fairness which supports the innovation necessary to allow our employees to best meet our customers’ expectations in the most efficient manner

Company info

Guardian Alarm
Website :

Company Profile
Our intentions for writing to you today and imposing upon your valuable time are perhaps best expressed by our Mission Statement above - we want to be your "total security solution" provider. Guardian Security Services is a family owned business established in 1930 and continues today as one of the largest independently owned security companies in the United States.

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