Southfield, MI, United States
Call Center, Customer Service
Call Center Customer Service Advisor
is a front line leader in Customer Satisfaction for Guardian Alarm Division and will be required to make outgoing phone calls to our Alarm Customers while dispatching alarms accordingly.
Call Center Customer Service Advisors
may also receive incoming customer calls and must be able to address customer concerns and/or requests with a courteous manner, professionalism and efficiency. This position requires a pleasant disposition, attention to detail and a sense of urgency when handling both phone calls and alarms.
Call Center Customer Service Advisors are eligible for monthly and quarterly perfect attendance bonuses
Advisors are also eligible to participate in Guardian's monetary bonus referral program
Customer Service Advisors are required to work weekends and some holidays
Previous Call Center and/or Customer Service experience preferred but not necessary
Must be available to work Thursday – Monday * Mandatory Weekends
Strong interpersonal, verbal and written skills
Excellent telephone skills a must
Intermediate computer skills
Excellent attendance and punctuality record
High School Diploma or equivalent
Some college preferred
Why work at Guardian?
Our compensation philosophy is based on pay for performance initiatives. Every employee’s experience is considered based on the market value of the position. We offer annual reviews to our employees to ensure equitable market standards are maintained.
Guardian Alarm offers numerous incentives to our employees such as:
Coverage rich Medical, Dental and Vision plans
Company paid Life Insurance
Voluntary Employee and Spouse Life Insurance
Voluntary Disability Coverage
AFLAC Supplemental Coverage
401(k) with company match
Competitive PTO Bank
Onsite Gym or Gym Membership benefit for branch office employees
Monthly Employee Appreciation Day
Monthly Employee Recognition Program
Annual Company Picnic
Guardian engages in a hire to retire philosophy when it comes to our employees. Our highly skilled leadership team focuses on the individual’s capabilities and ensures growth for each employee by gaining an understanding and helping map out the next steps of their career. Jobs are made for anyone, careers are made at Guardian Alarm.
Founded in 1930, Guardian Alarm is a Michigan-based company providing residential and commercial security, medical monitoring, and physical guard services to customers throughout Michigan and Ohio. With over 1,400 employees, Guardian Alarm is one of the nation’s largest regional security companies and is poised for significant growth over the coming months and years. Guardian Alarm prides itself on having the best sales, installation, service and customer service professionals in the industry and never subcontracts any of its work. Despite being in business for over 88 years, Guardian Alarm’s #1 priority has always remained the same: the safety and protection of clients, their families and their property.
Guardian is relentless in anticipating customers' needs and in delivering timely, high quality products and services that drive customer loyalty and market leadership
We will create an environment which is respectful to not only our customers, but also our employees, suppliers, and the communities that we serve
We will foster a culture of openness and fairness which supports the innovation necessary to allow our employees to best meet our customers’ expectations in the most efficient manner
Website : http://www.stayout.com/
Our intentions for writing to you today and imposing upon your valuable time are perhaps best expressed by our Mission Statement above - we want to be your "total security solution" provider. Guardian Security Services is a family owned business established in 1930 and continues today as one of the largest independently owned security companies in the United States.