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Customer Care Representative Bilingual French

Flanders, NJ

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Customer Care Representative (Bilingual French)
New Jersey
Customer Care Representative (Bilingual French)Flanders, New Jersey
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Category:Customer Service
Compensation Range:18.27 - 19.71 Per Hour
Job ID:129728
Date Posted:06/13/2018
Job Summary
Provide excellent customer service and answering technical product questions while developing relationships with our customers.
You will know all of our brands inside and out and make sure that the voice of the customer is heard throughout the company.
The ideal candidate will be a true people person.
Provides accurate, timely responses for a broad range of technical product inquiries from retailers, end users, architects, designers, field personnel
Educates callers to properties and advantages of our product offerings, both in general and within a given end use
Knowledge of competitor products and converting to our brands
Refers calls to appropriate personnel regarding sales opportunities, retailer prospects, product complaints and environmental/regulatory inquiries etc.
Enters complaint data for our Product Portfolio (CRM) for analysis by Product Complaint Resolution Team
Shares new learnings with Customer Experience team to ensure consistent information
Coordinates with others in the Customer Experience team to ensure proper service coverage
Required Skills
Must be fluent in French and English
Undergraduate degree or equivalent experience
Superior knowledge with company systems including, Microsoft Office and SAP
Effective interpersonal and relationship building skills
Effective verbal, written and telephone communication skills
Ability to analyze situations and identify opportunities for success
Effective decision making and problem solving skills
Must be self-motivated and driven
Effective organizational and time management skills
Flexibility in adapting to changing situations, how to best prioritize and multi-task
Ability to work in a team environment
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