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Remote Customer Service Representative

Company name
Ralston Purina Company.

Location
Tampa, FL

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Remote Customer Service Representative','18002948','!*!As the nation’s leading bottled water company, Nestlé Waters North America Inc. is dedicated to providing customers with healthy hydration options. Alongside that, we are also committed to developing our people – enabling them to make the most of the many elements that help them to succeed.

The Remote Customer Service Representative (CSR) is a non-exempt role with pay starting at $14.30 per hour and with the potential to earn monthly bonuses of up to $500 based on achievement of key performance indicators. This position will report into our National Customer Service Center.

Key Responsibilities

The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to:  general inquiries, product and service inquiries, billing questions and other concerns.  Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows:

Service the Customer:

Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service  

Diagnose customer needs and/or concerns 

Handle difficult customer calls in a courteous and professional manner

Create and maintain a positive and professional connection with caller at all times

Problem Resolution:

Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns

Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities

Display exceptional decision-making and problem solving capabilities to take immediate action on all calls

Revenue Generation:

Ability to assess customers’ needs and satisfy them with recommendations from our healthy hydration portfolio

Achieve monthly sales/product education goals','!*! 

Basic Qualifications:

High school diploma or GED

Minimum of 1 year previous customer service and/or call center experience

Must be local to and able to attend onsite training (May 29th  Monday-Friday, 8-4:30) in Tampa, FL

Must be able to work in a home office Monday-Friday 11:30 AM-8:00 PM and rotating Saturdays 9-5 PM. Employee must be available to respond to customer and internal communications during these hours*

* Ability to work from home will be dependent upon successful completion of full on-site training and meeting a variety of business measures.

Ability to thrive in a fast-paced environment

Ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications:

The employee must have a space in his or her place of residence suitable for the installation of a Home Agent work station.

Work environment must be free from distractions, including any background noise that impacts the customer experience

Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred.

Why Work at Nestlé Waters?

As a CSR within our Raynham Call Center you may be eligible for the following benefits and company perks in our unique employee-focused, welcoming environment:

Medical, Dental, Vision, Life & ADD (FT eligibility within 60 days of hire!)

Paid Vacation, Sick Time, Holidays

Potential Overtime or Voluntary Time Off (based on business needs)

401(k) Match & Profit Sharing

Tuition Reimbursement

Parental Leave

Corporate Discounts

Monthly Employee Recognition Program

Growth & Development Opportunities

Health & Wellness Activities

Fun & Motivating Contests

Volunteer Opportunities

Cookouts, Lunches and Other CSR Appreciation Events

Potential Home Agent/Remote opportunities

About Us

Nestlé Waters consists of four business units: Corporate, Retail, Supply Chain and ReadyRefresh by Nestlé. Whichever one of these areas you choose to join, you’ll find yourself collaborating with a highly talented team on work that’s challenging, engaging and incredibly rewarding. You’ll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It’s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers.

Nestlé Waters North America is the nation’s leading bottled water company.  Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestlé Pure Life, S. Pellegrino, Perrier and Acqua Panna. We’re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship – most notably responsible water management, lightweight packaging and advancing recycling in America.  As a valuable part of our team, you’ll receive a competitive total rewards package – something that will provide you with the support you need to thrive both inside and outside of work. It’s not just the work that you’ll find fulfilling here though. As you build a career with us, you’ll receive exactly the kind of benefits you’d expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at Nestlé Waters?  

Equal Opportunity EmployerM/F/D/A/V

JobSkin_DID=JSHM17H6GQSFS0JL3YRQ','Customer Service/Order Management','US-FL-Tampa-Tampa','','Nestle Waters North America','Full-time','','Ongoing','Remote Customer Service Representative

Company info

Ralston Purina Company.
Website : http://www.purina.com

Company Profile
The reason we're so invested in the quality of our food is because we love pets as much as you do. You’ll find pets in our homes, and even sitting by our feet as we work in our offices. Our passion for pets goes beyond pushing pet nutrition forward, and into forging partnerships in the pet welfare world and raising awareness of what pets truly need. After all, we've seen firsthand how powerful the bond with a pet can be, and the many unique ways that pets can strengthen our families and bring our communities closer. Because we want dedicated and passionate employees on our team, we make sure that Purina is a great place to work. You can tell from the moment you walk in the door that our world revolves around pets, whether you're seeing the art on the walls or the many cats and dogs that employees bring to work every day. Recently, Glassdoor.com ranked Purina No. 3 on their 2015 Best Places to Work – an Employees’ Choice Award list. For eight consecutive years, we've been recognized by the St. Louis Business Journal as the "Best Place to Work" and for the past three years, Purina has been recognized as the best place to work in St. Louis by the St. Louis Post Dispatch. We're proud of the fact that we help make our employees happy. Our quest to drive pet nutrition forward and conduct industry-leading research on the wellbeing of pets pushes our company to do more year after year. We work hard for your pets every day, and we love doing it.

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