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Job Details

Customer Service Representative - Growth Potential

Company name
Aerotek, Inc

$13.50 - $14.50 /Hour

Phoenix, AZ
3 hit(s)  


Nationwide Cellular company is now hiring through Aerotek!Location: I-17 & Bell Rd. Contract to Permanent after 3 weeks! Overview of Position:Assist customers via answering primarily inbound calls, upselling products and services: They assist customers in setting up accounts, cancelling accounts, phone trouble shooting, sharing promotional opportunities, etc. Essential Duties and Responsibilities include the following.Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service. Provide service courteously, accurately, and efficiently. Work sitting at a desk at least 95% of daily staffed time, not including scheduled breaks using a computer and talking on the phone to customers. Solicits sale of new or additional services. Research complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Ensures customer retention and satisfaction. Knowledge of commonly used concepts, practices, and procedures within the cellular industry. Understanding and following of products, services, billing procedures, and sales procedures. Comply with minimum performance standards including calls per hour, call monitoring scores, occupancy, and attendance. Making occasional outbound calls for customer service purposes. Responding to customer correspondence and updating customer personal information. Ensure customer information stays private, secure, and confidential.Environment: Customer Service position in a large call center environment. 50 calls\/day (5.25 CPH), primarily inbound calls Customer Service Qualifications:Minimum 1 year of customer service experienceMust have worked at last 2 positions for at least 8 months to 1 yearComputer LiterateTalk and Type on the phoneExcellent communication skills Ability to Multi-taskTech savvy About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing\u00ae Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.


Company Profile
Over the past three decades we’ve built an unrivaled culture and our unique, people-focused approach yields competitive advantage for our clients and rewarding careers for our contractors. Today we serve virtually every major industry, and we’ve placed exceptional people in hundreds of thousands of roles and positions. Everything we do is grounded in our guiding principles to build and nurture quality relationships that allow us to place quality people in quality jobs. Our mission is as simple today as it was thirty plus years ago: Bringing great people and great organizations together. This drive to connect people and make them successful is what we mean when we say — our people are everything. Since our founding, Aerotek has grown to become one of the top global recruiting and staffing agencies. Check out our company timeline, starting with our humble Baltimore roots in 1983 when our founders started Aerotek to serve the aerospace and defense industries to today as an Allegis Group company, a global leader in talent solutions.

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