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Job Details

People Operations Team Leader - Houston TX

Company name
General Electric Company

Fort Worth, TX, United States

Employment Type

Call Center, Manager

Posted on
Dec 28,2018

Valid Through
Apr 12,2019

Apply for this job


Role Summary:

About Us:

Baker Hughes, a GE company

(NYSE:BHGE) is the world’s first and only fullstream provider of integrated

oilfield products, services and digital solutions. Drawing on a storied

heritage of invention, BHGE harnesses the passion and experience of its people

to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire,

transport and refine hydrocarbons more efficiently, productively and safely,

with a smaller environmental footprint and at lower cost per barrel. Backed by

the digital industrial strength of GE, the company deploys minds, machines and

the cloud to break down silos and reduce waste and risk, applying breakthroughs

from other industries to advance its own.

With operations in over 120

countries, the company’s global scale, local know-how and commitment to service

infuse over a century of experience with the spirit of a startup – inventing

smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on

Twitter @BHGECo, or visit us at

Role Summary:


Hughes, a GE Company is currently hiring for a People Operations Team

Leader based in Houston, TX

Essential Responsibilities:

Assist employees with HR related inquiries via phoneand case management portal

Case management system monitoring and day to dayoperations

Support management of case load within the teamincluding but not limited to transferring and acting as first point ofescalation within the team

Support management in reporting including weekly caseclosure, backlog, and open case volume

Provide support in Standard Operating Procedureswriting and maintenance

Provide policy interpretation to team members, HR, andmanagers

Provide assistance to HR, managers and employees onpayroll and benefits related issues

Assist managers, employees and HR with self-serviceinquiries and troubleshooting

Provide support to other work teams as needed

Handle special projects as assigned by Supervisor

Detail oriented with a high level of professionalismand confidentiality

Must have flexibility to operate in a fast pacedenvironment with stringent deadlines and possess strong analytical,organizational and multi-tasking skills

Strong commitment to customer service

Must have the ability to work well with others anddemonstrate teamwork and leadership

Possess the ability to leverage interpersonal skillswhile working effectively with co-workers in a team-oriented environment

Expert computer skills including advanced knowledge of:MSOffice Word and Excel, Adobe Acrobat Standard and company-specificdatabases including but not limited to Knowledge Workspaces, Taleo, SAP,Achieve and Self Service

Must also have the capability to work within currentexternal vendor databases

Possess fundamental HR knowledge, skills and abilitiesincluding the practices and procedures related to all areas of employeetransactions

Ability to communicate effectively with peers, HR, andmanagement

Results oriented, self-disciplined and internallymotivated


Bachelor’s Degree

Experience in a call center environment

Experience in HR Shared Services or customer facing


Houston, TX

Baker Hughes, a

GE company is an Equal Opportunity Employer. Employment decisions are made

without regard to race, color, religion, national or ethnic origin, sex, sexual

orientation, gender identity or expression, age, disability, protected veteran

status or other characteristics protected by law. Learn more at

Locations: United States; Texas; HOUSTON

GE will only employ those who are legally authorized to work in the United States for this opening.

Company info

General Electric Company
Website :

Company Profile
GE {NYSE: GE} works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works.

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