Ascend Learning, Inc.
Ascend Learning; LLC (**********************) is a leading provider of technology-based educational, curriculum and assessment solutions for high-growth careers in a range of industries, including healthcare, fitness and wellness, and insurance and financial services. We provide outcomes-based solutions aimed at helping people enter, sustain and succeed in their chosen fields. Ascend employs more than 1,000 employees, with headquarters in Burlington, Mass., and offices in Kansas City metro, Phoenix metro, Minneapolis-St. Paul, Walnut Creek, California, Ann Arbor, Michigan, New York, and the U.K. Since 1989, National Healthcareer Association (NHA) has been partnering with allied health education programs, organizations and employers across the nation to award more than 500,000 allied health certifications. We offer eight nationally accredited exams, certification preparation and study materials; industry- leading outcomes based data analytics, as well as ongoing professional development and continuing education for our certification holders. The Client Care Specialist is responsible for supporting company goals through professional interactions with clients where questions are answered intelligently, solutions are proactively offered and product is accurately delivered through standardized systems and processes. The Client Care Specialist will also support internal teams by communicating customer questions, concerns or opportunities to departments best equipped to implement new products or process improvements that will be of value to the client base and add to the growth and profitability of ATI-Allied Health. Responsibilities: * Answer all incoming phone calls, emails and live chats * Handle and resolve all customer issues and concerns * Maintain knowledge of the companys constantly evolving line of products and services. * Support internal teams Skills and Abilities: * A desire to effectively interact with customers, clients and other employees of the organization. * Excellent inbound and outbound phone communication ability * Strong attention to detail and highly organized * Proficient using most Microsoft Office Applications Education and Experience: * High School Graduate/GED equivalent; Bachelors degree preferred * Mimimum1 year of customer service experience in a call center environment
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Ascend Learning, Inc.