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Job Details

Sr. Customer Service Representative

Location
Tempe, AZ

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About us
**MEMBERS ONLY**SIGN UP NOW***. is a start-up that is disrupting the $220 Billion car insurance market by offering an entirely new model where the monthly bill is based on miles driven, paired with a smart driving app. Our product marries engineering and data science to deliver mobile technology, automotive telematics, and data-driven applications to make a cars data accessible and useful to modern drivers, including street sweeping alerts, trip stats, decoded check-engine lights, and car location. We aim to make car ownership as simple and affordable as it can be.
You could think of us as the David to the auto insurance industrys Goliath. Buckle up and get ready to drive with **MEMBERS ONLY**SIGN UP NOW***.!
Were proud to say that **MEMBERS ONLY**SIGN UP NOW***. has been named on Glassdoors Best Place to Work in their 2018 Employees Choice Awards list for the second year in a row!
About the role
Love talking to people and proactively solving issues? Then join our Customer Experience Team. You’ll be part of a quickly expanding group responsible for growing and maintaining our customer base. We think of ourselves as the smile behind **MEMBERS ONLY**SIGN UP NOW***.. You will be responsible for creating fiercely loyal customers through phone calls and emails who can’t wait to share us on Facebook with all their friends.
You will
Youll be tasked with supporting our customers through exceptional service and inspiring a growing user base to share the **MEMBERS ONLY**SIGN UP NOW***. experience. Youll have great opportunities to develop & foster various skill sets:
Turn customers into passionate evangelists. Respond to emails & support issues promptly
Answer incoming phone calls from customers and identify the type of assistance needed
Assist current and potential customers to navigate the site, our app and troubleshoot our devices
Educate potential customers and continuously increase our customer base
Manage Customer’s insurance policies by executing detailed changes
Ask appropriate questions to verify customer’s account and resolve the inquiry
Adapt to quickly figure out a way to get things done
About you
Comfortable on the phone, making or taking calls. You’ll love dazzling our customers when they call in or you call them.
A utility player. Youre willing to find resolutions to customer issues early, and often.
Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You dont get overwhelmed easily.
If we asked for your Proof of Insurance card, you’d find it in less than 2 minutes.
Naturally curious. Youre innovative, extremely creative and always asking questions to learn more.
Word savvy. You have exceptional writing skills and can craft everything from emails and summaries, easily adjusting your tone/voice accordingly.
You’re self-aware, well-spoken on the phone and eloquent in emails. You always try to understand where the other person is coming from before making any decisions.
You’re a charismatic people person who can talk to anyone; youre flexible, fearless, and excited to help build something awesome and share it with the world.
You understand the impact of highly satisfied customers and will pull out the red carpet for every customer. And we don’t mind if you’re slightly obsessive-compulsive about grinding away at issues.
1-2 years of phone Customer Service Experience (Call Center experience is preferred)
Bachelor’s degree or 3 years of additional Customer Service experience
Familiarity with Salesforce and Google Apps will earn you some bonus points
Exceptional communications skills, both written and verbal
Bonus points for bilingual skills in Spanish
Ability to multi-task and adapt to change in a fast-growing, competitive start-up environment
Self-managed, highly motivated, and confident
Very organized and diligent in prioritizing your day
What’s in it for you
Highly competitive salary
Excellent benefits package (Medical, Dental, Vision, 401k)
Generous PTO package
Monthly gym membership stipend
Company-sponsored team outings
Be surrounded by intelligent, like-minded, fun, outgoing co-workers
Rare opportunity to be part of a San Francisco-based start-up growing in Arizona

Company info

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